[otrs] Criticality <-> Impact <-> Priority Matrix empty
Hello, today I found that in our OTRS 3.3.7 with ITSM I am unable to create new Services, because we dont have any Criticality set. Funny thing is that when I go to Criticality <-> Impact <-> Priority Matrix I am presented with this: http://s17.postimg.org/fevcai6jz/image.jpg I found this really strange since we had few test services defined in the pasted I am 100% sure that matrix was available. Any idea what could cause this and how to fix it? Thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] OTRS Role and groups Rights
Hi, I'm new to otrs I have otrs 3.0.7 version. So I want to know how to limit Agent's rights I mean I want every Agent can't be able to see the others queues of other services *Exemple :* Agent of System Information service can't be able to see the queue of Human Resources Please Help me with your experience in OTRS. Regards. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] OTRS Role and groups Rights
First, note that the minimum version that has any support for bug fixes or security fixes is 3.3, and the upgrade path is 3.0.x->3.1.latest->3.2.latest->3.3.latest->4.0.latest->5.0.latest. Second, Agents will only see queues where the Agent<->Group matches the Queue's group. On Wed, Dec 16, 2015 at 5:33 AM, Rose Dowson wrote: > Hi, > > I'm new to otrs I have otrs 3.0.7 version. So I want to know how to > limit Agent's rights I mean I want every Agent can't be able to see the > others queues of other services > > > *Exemple :* Agent of System Information service can't be able to see the > queue of Human Resources > > Please Help me with your experience in OTRS. > > > Regards. > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Criticality <-> Impact <-> Priority Matrix empty
"Today"? As in, "it used to work and now it doesn't" or "We made an upgrade change and now something doesn't work." Either way, check your package management to make sure it thinks it's okay. Also verify that your database tables haven't been corrupted because of running out of space or hard crash or the like. On Wed, Dec 16, 2015 at 5:27 AM, Branislav Brna wrote: > Hello, > today I found that in our OTRS 3.3.7 with ITSM I am unable to create new > Services, because we dont have any Criticality set. Funny thing is that > when I go to Criticality <-> Impact <-> Priority Matrix I am presented with > this: > http://s17.postimg.org/fevcai6jz/image.jpg > > I found this really strange since we had few test services defined in the > pasted I am 100% sure that matrix was available. Any idea what could cause > this and how to fix it? > > Thanks > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Criticality <-> Impact <-> Priority Matrix empty
Hello, Look in dynamic Fields. There must be two dropdown fields called ITSMCriticality and ITSMImpact. Without them that Matrix won't have values to pick up from. On 16 December 2015 at 05:27, Branislav Brna wrote: > Hello, > today I found that in our OTRS 3.3.7 with ITSM I am unable to create new > Services, because we dont have any Criticality set. Funny thing is that > when I go to Criticality <-> Impact <-> Priority Matrix I am presented with > this: > http://s17.postimg.org/fevcai6jz/image.jpg > > I found this really strange since we had few test services defined in the > pasted I am 100% sure that matrix was available. Any idea what could cause > this and how to fix it? > > Thanks > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
