[otrs] Moving new ticket to another queue
Hi, I want to move a new ticket to another queue, but this queue is administrated by administrators only so the users can't see it. There is anyone who knows a solution or have a script? Thank you for your help. Regards. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Moving new ticket to another queue
Am 23.11.2015 um 09:19 schrieb Rose Dowson: > I want to move a new ticket to another queue, but this queue is > administrated by administrators only so the users can't see it. > There is anyone who knows a solution or have a script? Give the user(s) the "move_into" permissions for the queue... Kind regards, Renee -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Moving new ticket to another queue
Thank you for your answer, but I'm new to OTRS so I don't understand very well your solution, but I can explain again, my problem. So I want to move a new ticket to another queue which the owner is the administrator to send them to the responsible to validate them with OK or Not Ok after that I will move them to the original queue. I hope that you understand me now. 2015-11-23 9:23 GMT+01:00 Renee B : > Am 23.11.2015 um 09:19 schrieb Rose Dowson: > > I want to move a new ticket to another queue, but this queue is > > administrated by administrators only so the users can't see it. > > There is anyone who knows a solution or have a script? > > Give the user(s) the "move_into" permissions for the queue... > > Kind regards, > Renee > > > -- > Perl / OTRS development: http://perl-services.de > OTRS AddOn repository: http://opar.perl-services.de > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Moving new ticket to another queue
Renee gave the answer. Whoever needs to move the ticket to the queue needs rw or move_into permissions to the group that is attached to the queue. On Nov 23, 2015 3:47 AM, "Rose Dowson" wrote: > Thank you for your answer, but I'm new to OTRS so I don't understand very > well your solution, but I can explain again, my problem. > So I want to move a new ticket to another queue which the owner is the > administrator to send them to the responsible to validate them with OK or > Not Ok after that I will move them to the original queue. > > I hope that you understand me now. > > 2015-11-23 9:23 GMT+01:00 Renee B : > >> Am 23.11.2015 um 09:19 schrieb Rose Dowson: >> > I want to move a new ticket to another queue, but this queue is >> > administrated by administrators only so the users can't see it. >> > There is anyone who knows a solution or have a script? >> >> Give the user(s) the "move_into" permissions for the queue... >> >> Kind regards, >> Renee >> >> >> -- >> Perl / OTRS development: http://perl-services.de >> OTRS AddOn repository: http://opar.perl-services.de >> >> - >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
