[otrs] Problem witch KIX4OTRS 6.0.10 ITSM/OTRS 3.3.11

[Василий Труфанов]

Hello. This error persist on my work copy and clean install.
somebody can help me?

Текст ошибки: syntax error at
/opt/otrs/KIX4OTRS/Kernel/Modules/AgentCustomerInformationCenter[..]

Please contact your administrator.

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Детали ошибкиПоиск
Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Wed Feb 18 11:22:36
2015 Message: syntax error at
/opt/otrs/KIX4OTRS/Kernel/Modules/AgentCustomerInformationCenterSearch.pm
line 112, near "$CustomerID # KIX4OTRS-capeIT Key" Global symbol "@Result"
requires explicit package name at
/opt/otrs/KIX4OTRS/Kernel/Modules/AgentCustomerInformationCenterSearch.pm
line 120. syntax error at
/opt/otrs/KIX4OTRS/Kernel/Modules/AgentCustomerInformationCenterSearch.pm
line 130, near "elsif" Global symbol "$Self" requires explicit package name
at
/opt/otrs/KIX4OTRS/Kernel/Modules/AgentCustomerInformationCenterSearch.pm
line 130. syntax error at
/opt/otrs/KIX4OTRS/Kernel/Modules/AgentCustomerInformationCenterSearch.pm
line 151, near "Key" Global symbol "$MaxResults" requires explicit package
name at
/opt/otrs/KIX4OTRS/Kernel/Modules/AgentCustomerInformationCenterSearch.pm
line 156. syntax error at
/opt/otrs/KIX4OTRS/Kernel/Modules/AgentCustomerInformationCenterSearch.pm
line 157, near "}" syntax error at
/opt/otrs/KIX4OTRS/Kernel/Modules/AgentCustomerInformationCenterSearch.pm
line 169, near "}" syntax error at
/opt/otrs/KIX4OTRS/Kernel/Modules/AgentCustomerInformationCenterSearch.pm
line 182, near "}" RemoteAddress: 10.1.1.27 RequestURI: /otrs/index.pl
Traceback (1544): Module: Kernel::System::Web::InterfaceAgent::Run (OTRS
3.3.11) Line: 199 Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
(unknown version) Line: 54 Module: (eval) (v1.99) Line: 204 Module:
ModPerl::RegistryCooker::run (v1.99) Line: 204 Module:
ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module:
ModPerl::Registry::handler (v1.99) Line: 31 System information: OTRS 3.3.11
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[otrs] Problem with Auto Response Subject line

[Scott R. Morgan]

It appears something got changed with the auto response subject line settings 
on our system.  Here is what we have in the Auto Response Subject Line setup:

[MFAH Helpdesk:] 
And here is what I am getting back as a customer when I send an email to 
helpdesk:
Actual email subject line: test
Auto Response email Subject line received by customer:
[MFAH Helpdesk:1001748] [MFAH Helpdesk:] 


I haven't made any changes recently and this WAS working. Do I need to escape 
any of the text brackets I have defined as part of the response setup subject 
line?

Thank you!

Scott R. Morgan


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