[otrs] KIX4OTRS
Hello all, This is my first post in this list. I need to upgrade an old version of OTRS, the problem is that we have KIX4OTRS plugin installed, and I can not upgrade to latest OTRS because KIX dependencies. What is for the KIX4OTRS plugin? Is there other similiar plugin to make the same function? Regards. -- Josu Lazkano - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] KIX4OTRS
Hi Josu, Have a look here http://www.cape-it.de/en/service-management-system-kix4otrs-eng.html. Regards -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Josu Lazkano Sent: Donnerstag, 15. Januar 2015 10:26 To: otrs@otrs.org Subject: [otrs] KIX4OTRS Hello all, This is my first post in this list. I need to upgrade an old version of OTRS, the problem is that we have KIX4OTRS plugin installed, and I can not upgrade to latest OTRS because KIX dependencies. What is for the KIX4OTRS plugin? Is there other similiar plugin to make the same function? Regards. -- Josu Lazkano - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Problem with scheduled GenerateStats call
Hi, A stat that creates a ticketlist is called regularly by cron. There are no errors when calling it on command line with bin/otrs.GenerateStats.pl -n 10076 -m "my message“ -r recipi...@domain.de When called by cron though I’m getting this error: — ERROR: OTRS-otrs.GenerateStats.pl-01 Perl: 5.10.0 OS: linux Time: Mon Jan 12 06:00:04 2015 Message: Invalid Date '2099-12-31 23:59:59'! Traceback (2107): Module: Kernel::System::Time::Date2SystemTime (OTRS 3.3.8) Line: 361 Module: Kernel::System::Time::TimeStamp2SystemTime (OTRS 3.3.8) Line: 215 Module: Kernel::System::User::GetUserData (OTRS 3.3.8) Line: 326 Module: Kernel::System::User::UserName (OTRS 3.3.8) Line: 902 Module: Kernel::System::User::UserList (OTRS 3.3.8) Line: 981 Module: Kernel::System::Stats::Dynamic::TicketList::GetObjectAttributes (OTRS 3.3.8) Line: 89 Module: Kernel::System::Stats::GetStatsObjectAttributes (OTRS 3.3.8) Line: 1373 Module: Kernel::System::Stats::StatsGet (OTRS 3.3.8) Line: 311 Module: bin/otrs.GenerateStats.pl (unknown version) Line: 173 ERROR: OTRS-otrs.GenerateStats.pl-01 Perl: 5.10.0 OS: linux Time: Mon Jan 12 06:00:04 2015 Message: Invalid Date '2099-12-31 23:59:59'! Traceback (2107): Module: Kernel::System::Time::TimeStamp2SystemTime (OTRS 3.3.8) Line: 314 Module: Kernel::System::User::GetUserData (OTRS 3.3.8) Line: 326 Module: Kernel::System::User::UserName (OTRS 3.3.8) Line: 902 Module: Kernel::System::User::UserList (OTRS 3.3.8) Line: 981 Module: Kernel::System::Stats::Dynamic::TicketList::GetObjectAttributes (OTRS 3.3.8) Line: 89 Module: Kernel::System::Stats::GetStatsObjectAttributes (OTRS 3.3.8) Line: 1373 Module: Kernel::System::Stats::StatsGet (OTRS 3.3.8) Line: 311 Module: bin/otrs.GenerateStats.pl (unknown version) Line: 173 Use of uninitialized value $TimeEnd in subtraction (-) at /opt/otrs-3.3.8/Kernel/System/User.pm line 329. Use of uninitialized value $TimeEnd in numeric gt (>) at /opt/otrs-3.3.8/Kernel/System/User.pm line 332. creating data at bin/otrs.GenerateStats.pl line 372. NOTICE: Email sent to recipi...@domain.de — Anyone here with an idea what’s going wrong? I have no clue where to look, though I’m somewhat experienced in Perl and of course OTRS. Jan Dreyer - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Problem with scheduled GenerateStats call
The error message says invalid date. It means the parameters of stat 10076 include an end point in the future that exceeds the year 2034. There is a 32 bit limit to unix epoch time. On Jan 15, 2015 5:03 AM, wrote: > Hi, > > A stat that creates a ticketlist is called regularly by cron. There are > no errors when calling it on command line with > bin/otrs.GenerateStats.pl -n 10076 -m "my message“ -r recipi...@domain.de > > When called by cron though I’m getting this error: > — > ERROR: OTRS-otrs.GenerateStats.pl-01 Perl: 5.10.0 OS: linux Time: Mon > Jan 12 06:00:04 2015 > > Message: Invalid Date '2099-12-31 23:59:59'! > > Traceback (2107): >Module: Kernel::System::Time::Date2SystemTime (OTRS 3.3.8) Line: 361 >Module: Kernel::System::Time::TimeStamp2SystemTime (OTRS 3.3.8) Line: > 215 >Module: Kernel::System::User::GetUserData (OTRS 3.3.8) Line: 326 >Module: Kernel::System::User::UserName (OTRS 3.3.8) Line: 902 >Module: Kernel::System::User::UserList (OTRS 3.3.8) Line: 981 >Module: Kernel::System::Stats::Dynamic::TicketList::GetObjectAttributes > (OTRS 3.3.8) > Line: 89 >Module: Kernel::System::Stats::GetStatsObjectAttributes (OTRS 3.3.8) > Line: 1373 >Module: Kernel::System::Stats::StatsGet (OTRS 3.3.8) Line: 311 >Module: bin/otrs.GenerateStats.pl (unknown version) Line: 173 > > ERROR: OTRS-otrs.GenerateStats.pl-01 Perl: 5.10.0 OS: linux Time: Mon > Jan 12 06:00:04 2015 > > Message: Invalid Date '2099-12-31 23:59:59'! > > Traceback (2107): >Module: Kernel::System::Time::TimeStamp2SystemTime (OTRS 3.3.8) Line: > 314 >Module: Kernel::System::User::GetUserData (OTRS 3.3.8) Line: 326 >Module: Kernel::System::User::UserName (OTRS 3.3.8) Line: 902 >Module: Kernel::System::User::UserList (OTRS 3.3.8) Line: 981 >Module: Kernel::System::Stats::Dynamic::TicketList::GetObjectAttributes > (OTRS 3.3.8) > Line: 89 >Module: Kernel::System::Stats::GetStatsObjectAttributes (OTRS 3.3.8) > Line: 1373 >Module: Kernel::System::Stats::StatsGet (OTRS 3.3.8) Line: 311 >Module: bin/otrs.GenerateStats.pl (unknown version) Line: 173 > > Use of uninitialized value $TimeEnd in subtraction (-) at > /opt/otrs-3.3.8/Kernel/System/User.pm line 329. > Use of uninitialized value $TimeEnd in numeric gt (>) at > /opt/otrs-3.3.8/Kernel/System/User.pm line 332. > creating data at bin/otrs.GenerateStats.pl line 372. > NOTICE: Email sent to > recipi...@domain.de > — > > Anyone here with an idea what’s going wrong? I have no clue where to > look, though I’m somewhat experienced in Perl and of course OTRS. > >Jan Dreyer > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
