[otrs] Problem with date/time in dashboard

[Marco Borsani]

Hi all

I am testing our OTRS system.

This morning I received few escalation mails at 08:00 am, but in the dashboard 
I read 09:00 am.

System time is correct (UTC+1/CET).

OTRS config has UTC+1 both in Core::Time and Core::Time::Calendar1

Any idea ?

Regards


Marco Borsani
Technical Delivery Manager
Datacenter Division
L.S. Advanced Software Srl
Via San Vincenzo, 2
16121 Genova
Italy
Phone +39 010 5701262
Mobile +39 392 9744324
Fax+39 010 591883
Email  marco.bors...@lsweb.it
Web   www.lsweb.it ; 
www.hakatech.it
 [marchio-LS_piccolo]  [logo_hakatech_2]

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[otrs] Wide character in subroutine entry at /usr/local/otrs/Kernel/System/DB.pm line 499.

[Guy Helmer]

I’m using OTRS 3.3.7 + perl 5.16 + DBD::Pg 3.4.1 + Postgresql 9.3.5 using IMAPS 
to retrieve incoming support email. Many inbound emails are dropped instead of 
being stored in the OTRS system due to the error noted in the subject.

The Postgresql databases involved were created using the SQL_ASCII type many 
years ago under Postgresql 8.x and Perl 5.8.9. Since I’ve upgraded to 
Postgresql 9.3 and Perl 5.16 on this system, we’ve been encountering this error.

I’ve tried setting this in Config.pm:

$Self->{'Database::Attribute'} = "{pg_enable_utf8 => 0}”;

but that just totally breaks OTRS. Any ideas would be welcome.

Guy

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