[otrs] LoopProtectionModule - DB or FS?
Hi, If I set "*Ticket::StorageModule"* to "*ArticleStorageFS*", do I need to change "*LoopProtectionModule"* from "*DB"* to "*FS*"? Thank you. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] LoopProtectionModule - DB or FS?
Hi Antonio.
Von: Antonio Matijašec mailto:amatija...@gmail.com>>
Betreff: [otrs] LoopProtectionModule - DB or FS?
If I set „Ticket::StorageModule“ to „ArticleStorageFS“, do I need to change
„LoopProtectionModule“ from „DB“ to „FS“?
Of course not. this settings is for storing the loop information, not the
articles. If you set it to „DB“, information about how many mails have been
sent out to a specific address will be stored into the database. When set to
„FS“ this information will be stored in the file defined by
$Self->{LoopProtectionLog}.
Regards
—
Jan Dreyer
IT Administrator — Operations — A-SCM-IT NMD Expert
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Re: [otrs] LoopProtectionModule - DB or FS?
Jan,
Thank you for your quick response and explanation.
On Fri, Nov 21, 2014 at 12:32 PM, wrote:
> Hi Antonio.
>
> Von: Antonio Matijašec
> Betreff: [otrs] LoopProtectionModule - DB or FS?
>
> If I set „*Ticket::StorageModule“* to „*ArticleStorageFS*“, do I need
> to change „*LoopProtectionModule“* from „*DB“* to „*FS*“?
>
>
> Of course not. this settings is for storing the loop information, not
> the articles. If you set it to „DB“, information about how many mails have
> been sent out to a specific address will be stored into the database. When
> set to „FS“ this information will be stored in the file defined
> by $Self->{LoopProtectionLog}.
>
> Regards
> —
> Jan Dreyer
> IT Administrator — Operations — A-SCM-IT NMD Expert
> --
>
> This email may contain confidential and/or privileged information. If you
> are not the intended recipient (or have received this email in error)
> please notify the sender immediately and destroy this email. Any
> unauthorized copying, disclosure or distribution of the information in this
> email is strictly forbidden.
>
> -
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[otrs] GenericAgent doesn't delete tickets
I created a generic agent to delete some old, unneeded tickets. The system reports: 6901 Tickets sind betroffen! Was wollen Sie tun? Warnung: Sie verwenden die Option LÖSCHEN. Alle gelöschten Tickets gehen verloren! Job bearbeiten Job ausführen oder Abbrechen Clicking on "Job ausführen" invokes: https://otrs.charite.de/otrs/index.pl?Action=AdminGenericAgent;Subaction=RunNow;Profile=name%20of%20job;ChallengeToken=Td1PuaA8mFWDAze8lBQDitcnERsgHUF9; which returns immediately, not deleting anything. Prior to that I executed the SAME job (on about 10.000 tickets), which obviously didn't delete all 10.000 but "only" 3.000 -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebra...@charite.deCampus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
