[otrs] How to change the color of NOTE in Ticket
Hello, When we close the ticket, it is in red color and when one write the note, its also in RED color. So, its confusing. I would like to change the color of NOTE. I have seen release notes till beta4 but i couldn't find the solution. (I have enable Sysconfig setting: Ticket::UseArticleColors ) Did i miss something? Is it possible to have this feature in next release? Need to create new article type? Thanks in advanced. Cheers, Pritesh - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] After Upgrading from OTRS 3.2 to 3.3 Escalation Emails are being sent, even though disabled
We had disabled our Escalation notification emails a long time ago due to the sheer volume of notifications being sent out. Tickets still Escalate on the dashboard, it just doesn't send emails since that was a nuisance. As far as i am aware, the way we disabled this was to change the queue configuration to notify by '-', which should mean that no notification email is sent out. That setting is still there, however escalation notification emails are being sent. I have tried to poke around in the source to see where this issue might be, but have't figured it out. i do see that some ACL related stuff is being checked at the same time, but i haven't used the ACL feature at all. Anyone else experience similar, or have better advice on other things to check? Regards, Dave - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Web Service, SOAP version and OTRS as requestor
I am new to setting up web services and I am trying to setup an Invoker
in OTRS to call a method on a remote system to send data on Ticket
creation. I ran into a problem where the response returned a
VersionMismatch error, becuase the envelope was not an instance of
http://www.w3.org/2003/05/soap-envelope. As I understand it, this is
the type used with SOAP version 1.2, not 1.1, which by default is used
in OTRS and SOAP::Lite.
I made some progress by forcing the SOAP::Lite object ($SOAPHandle) to
use "->soapversion('1.2')" in
Kernel/GenericInterface/Transport/HTTP/SOAP.pm, but I am really doubtful
that is the best way to go about solving this issue. Is the SOAP
version used by a Web Service configurable somehow and I am just not
seeing it?
Marc DeTrano
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