[Kernel-packages] [Bug 1776563] Re: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash
I've got some interesting news. I did in fact contact Acer Support and opened a case. Went from Lvl1 to Lvl2 support, was called a couple weeks later with a survey about support, I gave my honest opinion, stating that I don't blame support team as they are limited in what they can do. Today I received a call from LVL3 support! They wanted me to go over my problem in more detail. I let them know of the issues with disassembly and the calling of scopes and functions that do not even exist in the firmware, and that they may be doing something in software with windows drivers to hide it or make it work anyway. He did let me know that they do target the Windows 10 audience and couldn't promise anything, but then I mentioned with the way Windows 10 updates are going I doubt Acer is going to continue to rewrite drivers everytime Microsoft breaks them with their updates, and considering how terrible QA is with windows updates lately having it all just built correctly in firmware to begin with would avoid that. The man agreed and laughed a little. I let him know about iasl and asked if he could have the team look into acpi a little better and that I knew they had dealt with linpus in the past which is effectively just fedora, so I know they have some experience with Linux. I also mentioned my model wasn't the only one affected by these oddities and there were threads in ubuntu, fedora, and the linux kernel's bug system. He agreed to pass on the issues and information to the engineering team in Taiwan. Fingers crossed. So far the customer support has blown away Samsung. I'm not holding my breath for a fix, but I am impressed I got this far. The LVL3 support guy said he'd call me back when he got a response from Taiwan's Engineers. So I'm guessing within a couple weeks. I told him I understood it wouldn't be a quick response, or even a quick fix if they agreed. He was very cordial and the conversation went well at the least. Thumbs up for Acer Customer Support guys. Color me impressed. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1776563 Title: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash Status in amd: New Status in Linux: Incomplete Status in linux package in Ubuntu: Triaged Status in linux-firmware package in Ubuntu: Confirmed Bug description: CPU: Ryzen 5 2500U VGA: Radeon 535 Notebook: Acer Aspire A315 This is a brand new notebook on the market with Ryzen 5/Radeon. The default kernel of Ubuntu(18.04) hangs at loading with message: tsc: Refined TSC clocksource calibration: 1996.250 MHz clocksource: tsc: mask: 0x max_cycles: (...), max_idle_ns: (...) Soft lockup Using pci=noacpi kernel parameter kernel loads without any problem but my notebook produces more heat than on Win10. If I know right Acer notebooks need ACPI to the correct power management. The same thing happens on mainline 4.17,4.18rc1-2. BIOS upgrade to the latest version: 1.08 hasn't helped This problem has been reported upstream: https://bugzilla.kernel.org/show_bug.cgi?id=200087 The latest correctly working kernel was 4.13.* but the heat problem was present with this too. To manage notifications about this bug go to: https://bugs.launchpad.net/amd/+bug/1776563/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1776563] Re: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash
I can confirm I also have this issue on an ACER Nitro 5 AN515-42-R5GT. Ryzen 2500U + RX560X using latest BIOS available v1.08. I'm forced to boot with noapic whether or not IOMMU is even enabled/disabled using kernel 4.18.10. Using 4.19.0rc2 I could get by using the GRUB additions: i8042.nopnp ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 iommu=pt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1776563 Title: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash Status in amd: New Status in Linux: Incomplete Status in linux package in Ubuntu: Triaged Status in linux-firmware package in Ubuntu: Confirmed Bug description: CPU: Ryzen 5 2500U VGA: Radeon 535 Notebook: Acer Aspire A315 This is a brand new notebook on the market with Ryzen 5/Radeon. The default kernel of Ubuntu(18.04) hangs at loading with message: tsc: Refined TSC clocksource calibration: 1996.250 MHz clocksource: tsc: mask: 0x max_cycles: (...), max_idle_ns: (...) Soft lockup Using pci=noacpi kernel parameter kernel loads without any problem but my notebook produces more heat than on Win10. If I know right Acer notebooks need ACPI to the correct power management. The same thing happens on mainline 4.17,4.18rc1-2. BIOS upgrade to the latest version: 1.08 hasn't helped This problem has been reported upstream: https://bugzilla.kernel.org/show_bug.cgi?id=200087 The latest correctly working kernel was 4.13.* but the heat problem was present with this too. To manage notifications about this bug go to: https://bugs.launchpad.net/amd/+bug/1776563/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1776563] Re: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash
the solution ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 iommu=pt isn't helping me on 4.18 or 4.19. I think the first time I got past the CPU stuck issue with this was a fluke. I now have to boot with the noapic option every time or I get "CPU stuck" over and over. Any and all assistance would be greatly appreciated. ** Attachment added: "dmesg,lspci,journal" https://bugs.launchpad.net/amd/+bug/1776563/+attachment/5196245/+files/AcerNitro5.log -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1776563 Title: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash Status in amd: New Status in Linux: Incomplete Status in linux package in Ubuntu: Triaged Status in linux-firmware package in Ubuntu: Confirmed Bug description: CPU: Ryzen 5 2500U VGA: Radeon 535 Notebook: Acer Aspire A315 This is a brand new notebook on the market with Ryzen 5/Radeon. The default kernel of Ubuntu(18.04) hangs at loading with message: tsc: Refined TSC clocksource calibration: 1996.250 MHz clocksource: tsc: mask: 0x max_cycles: (...), max_idle_ns: (...) Soft lockup Using pci=noacpi kernel parameter kernel loads without any problem but my notebook produces more heat than on Win10. If I know right Acer notebooks need ACPI to the correct power management. The same thing happens on mainline 4.17,4.18rc1-2. BIOS upgrade to the latest version: 1.08 hasn't helped This problem has been reported upstream: https://bugzilla.kernel.org/show_bug.cgi?id=200087 The latest correctly working kernel was 4.13.* but the heat problem was present with this too. To manage notifications about this bug go to: https://bugs.launchpad.net/amd/+bug/1776563/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1776563] Re: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash
That's just it, my SMBUS is 14:00.0 and IOMMU controller is 00:00.2 just like the a315-41g. My lspci -vv output was attached to that post just so people could see. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1776563 Title: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash Status in amd: New Status in Linux: Incomplete Status in linux package in Ubuntu: Triaged Status in linux-firmware package in Ubuntu: Confirmed Bug description: CPU: Ryzen 5 2500U VGA: Radeon 535 Notebook: Acer Aspire A315 This is a brand new notebook on the market with Ryzen 5/Radeon. The default kernel of Ubuntu(18.04) hangs at loading with message: tsc: Refined TSC clocksource calibration: 1996.250 MHz clocksource: tsc: mask: 0x max_cycles: (...), max_idle_ns: (...) Soft lockup Using pci=noacpi kernel parameter kernel loads without any problem but my notebook produces more heat than on Win10. If I know right Acer notebooks need ACPI to the correct power management. The same thing happens on mainline 4.17,4.18rc1-2. BIOS upgrade to the latest version: 1.08 hasn't helped This problem has been reported upstream: https://bugzilla.kernel.org/show_bug.cgi?id=200087 The latest correctly working kernel was 4.13.* but the heat problem was present with this too. To manage notifications about this bug go to: https://bugs.launchpad.net/amd/+bug/1776563/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1776563] Re: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash
I'll do that. I already pulled all the SSDT/DSDT aml files using RW Everything in Windows. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1776563 Title: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash Status in amd: New Status in Linux: Incomplete Status in linux package in Ubuntu: Triaged Status in linux-firmware package in Ubuntu: Confirmed Bug description: CPU: Ryzen 5 2500U VGA: Radeon 535 Notebook: Acer Aspire A315 This is a brand new notebook on the market with Ryzen 5/Radeon. The default kernel of Ubuntu(18.04) hangs at loading with message: tsc: Refined TSC clocksource calibration: 1996.250 MHz clocksource: tsc: mask: 0x max_cycles: (...), max_idle_ns: (...) Soft lockup Using pci=noacpi kernel parameter kernel loads without any problem but my notebook produces more heat than on Win10. If I know right Acer notebooks need ACPI to the correct power management. The same thing happens on mainline 4.17,4.18rc1-2. BIOS upgrade to the latest version: 1.08 hasn't helped This problem has been reported upstream: https://bugzilla.kernel.org/show_bug.cgi?id=200087 The latest correctly working kernel was 4.13.* but the heat problem was present with this too. To manage notifications about this bug go to: https://bugs.launchpad.net/amd/+bug/1776563/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1776563] Re: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash
Sorry i forgot to mention it didn't create .dsl files -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1776563 Title: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash Status in amd: New Status in Linux: Incomplete Status in linux package in Ubuntu: Triaged Status in linux-firmware package in Ubuntu: Confirmed Bug description: CPU: Ryzen 5 2500U VGA: Radeon 535 Notebook: Acer Aspire A315 This is a brand new notebook on the market with Ryzen 5/Radeon. The default kernel of Ubuntu(18.04) hangs at loading with message: tsc: Refined TSC clocksource calibration: 1996.250 MHz clocksource: tsc: mask: 0x max_cycles: (...), max_idle_ns: (...) Soft lockup Using pci=noacpi kernel parameter kernel loads without any problem but my notebook produces more heat than on Win10. If I know right Acer notebooks need ACPI to the correct power management. The same thing happens on mainline 4.17,4.18rc1-2. BIOS upgrade to the latest version: 1.08 hasn't helped This problem has been reported upstream: https://bugzilla.kernel.org/show_bug.cgi?id=200087 The latest correctly working kernel was 4.13.* but the heat problem was present with this too. To manage notifications about this bug go to: https://bugs.launchpad.net/amd/+bug/1776563/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1776563] Re: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash
Interesting. Errors appear pretty minor. jcfrosty@Nitro5 ~/bios_sck $ iasl -e ssdt1.dat ssdt2.dat ssdt3.dat ssdt4.dat ssdt5.dat ssdt6.dat ssdt7.dat ssdt8.dat ssdt9.dat ssdt10.dat ssdt11.dat ssdt12.dat ssdt13.dat ssdt14.dat dsdt.dat -d ssdt1.dat ssdt2.dat ssdt3.dat ssdt4.dat ssdt5.dat ssdt6.dat ssdt7.dat ssdt8.dat ssdt9.dat ssdt10.dat ssdt11.dat ssdt12.dat ssdt13.dat ssdt14.dat dsdt.dat Intel ACPI Component Architecture ASL+ Optimizing Compiler/Disassembler version 20171215 Copyright (c) 2000 - 2017 Intel Corporation Input file ssdt1.dat, Length 0x5367 (21351) bytes ACPI: SSDT 0x 005367 (v02 ACRSYS ACRPRDCT 0002 1025 0004) External object resolution file dsdt.dat Input file dsdt.dat, Length 0x6767 (26471) bytes ACPI: DSDT 0x 006767 (v01 ACRSYS ACRPRDCT 0004 1025 0004) Pass 1 parse of [DSDT] Pass 2 parse of [DSDT] External object resolution file ssdt14.dat Input file ssdt14.dat, Length 0x1A41 (6721) bytes ACPI: SSDT 0x 001A41 (v01 ACRSYS ACRPRDCT 0001 1025 0004) Pass 1 parse of [SSDT] Pass 2 parse of [SSDT] External object resolution file ssdt13.dat Input file ssdt13.dat, Length 0x86 (134) bytes ACPI: SSDT 0x 86 (v01 ACRSYS ACRPRDCT 0001 1025 0004) Pass 1 parse of [SSDT] Pass 2 parse of [SSDT] External object resolution file ssdt12.dat Input file ssdt12.dat, Length 0x850 (2128) bytes ACPI: SSDT 0x 000850 (v01 ACRSYS ACRPRDCT 0001 1025 0004) Pass 1 parse of [SSDT] Pass 2 parse of [SSDT] External object resolution file ssdt11.dat Input file ssdt11.dat, Length 0x7AF (1967) bytes ACPI: SSDT 0x 0007AF (v01 ACRSYS ACRPRDCT 0001 1025 0004) Pass 1 parse of [SSDT] Pass 2 parse of [SSDT] External object resolution file ssdt10.dat Input file ssdt10.dat, Length 0xB5E (2910) bytes ACPI: SSDT 0x 000B5E (v01 ACRSYS ACRPRDCT 0001 1025 0004) Pass 1 parse of [SSDT] Pass 2 parse of [SSDT] External object resolution filessdt9.dat Input file ssdt9.dat, Length 0x850 (2128) bytes ACPI: SSDT 0x 000850 (v01 ACRSYS ACRPRDCT 0001 1025 0004) Pass 1 parse of [SSDT] Firmware Error (ACPI): Failure creating [\_SB.MACO], AE_ALREADY_EXISTS (20171215/dswload-498) ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20171215/psobject-371) Could not parse external ACPI tables, AE_ALREADY_EXISTS -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1776563 Title: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash Status in amd: New Status in Linux: Incomplete Status in linux package in Ubuntu: Triaged Status in linux-firmware package in Ubuntu: Confirmed Bug description: CPU: Ryzen 5 2500U VGA: Radeon 535 Notebook: Acer Aspire A315 This is a brand new notebook on the market with Ryzen 5/Radeon. The default kernel of Ubuntu(18.04) hangs at loading with message: tsc: Refined TSC clocksource calibration: 1996.250 MHz clocksource: tsc: mask: 0x max_cycles: (...), max_idle_ns: (...) Soft lockup Using pci=noacpi kernel parameter kernel loads without any problem but my notebook produces more heat than on Win10. If I know right Acer notebooks need ACPI to the correct power management. The same thing happens on mainline 4.17,4.18rc1-2. BIOS upgrade to the latest version: 1.08 hasn't helped This problem has been reported upstream: https://bugzilla.kernel.org/show_bug.cgi?id=200087 The latest correctly working kernel was 4.13.* but the heat problem was present with this too. To manage notifications about this bug go to: https://bugs.launchpad.net/amd/+bug/1776563/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1776563] Re: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash
I've already contacted Acer support and they give the BS answer "We don't support Linux". I tell them crappy BIOS doesn't matter whether or not its windows or Linux. its still crappy bios. I suggested they fix it upstream and I got the response that they'll send it upstream (I'm sure they will /sarcasm). Richard Baka, I attempted that method, because your method didn't generate the .dsl files. -da flag didn't do anything but print some output without ever creating any dsl files. I ended up having to generate the .dsl files one at a time using the -e flag to pull dependencies for each and generate the .dsl files with external calls. Unfortunately SSDT14.dsl was making calls for a method that doesn't even exist. So External (_SB_.PCI0.GP18.SATA.TPTS, MethodObj)// Warning: Unknown method, guessing 1 arguments External (_SB_.PCI0.GP18.SATA.TWAK, MethodObj)// Warning: Unknown method, guessing 1 arguments External (_SB_.PCI0.SATA.TPTS, MethodObj)// Warning: Unknown method, guessing 1 arguments External (_SB_.PCI0.SATA.TWAK, MethodObj)// Warning: Unknown method, guessing 1 arguments These I couldn't get no matter what I included. So I did some digging in the dsdt.dsl file. Those Methods(TPTS a.k.a. Prepare to Sleep,TWAK a.k.a. WAKE) don't even exist under the scope PCI0.GP18.SATA. What does exist is S0W (which means Sleep Wake Status) PS0 (Power State 0 a.k.a. Sleep) and PS3 (Power State 3 a.k.a WAKE) PCI0.SATA Scope doesn't even EXIST! So I just removed any calls and pointers to it in SSDT14.dsl (a whole 2 calls which were if/then statements pointing at PCI0.GP18.SATA first... I'm going to try to build the files now. Is it safe to merge the DSDT and SSDT files into a single file? -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1776563 Title: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash Status in amd: New Status in Linux: Incomplete Status in linux package in Ubuntu: Triaged Status in linux-firmware package in Ubuntu: Confirmed Bug description: CPU: Ryzen 5 2500U VGA: Radeon 535 Notebook: Acer Aspire A315 This is a brand new notebook on the market with Ryzen 5/Radeon. The default kernel of Ubuntu(18.04) hangs at loading with message: tsc: Refined TSC clocksource calibration: 1996.250 MHz clocksource: tsc: mask: 0x max_cycles: (...), max_idle_ns: (...) Soft lockup Using pci=noacpi kernel parameter kernel loads without any problem but my notebook produces more heat than on Win10. If I know right Acer notebooks need ACPI to the correct power management. The same thing happens on mainline 4.17,4.18rc1-2. BIOS upgrade to the latest version: 1.08 hasn't helped This problem has been reported upstream: https://bugzilla.kernel.org/show_bug.cgi?id=200087 The latest correctly working kernel was 4.13.* but the heat problem was present with this too. To manage notifications about this bug go to: https://bugs.launchpad.net/amd/+bug/1776563/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1776563] Re: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash
Yeah, This rabbit hole just keeps getting deeper. a whole 46 Errors, Log
attached. Some appear like they'd be easy to fix for someone who
understood the language.
I'm confused by ssdt14.dsl compile as it only has one error
ssdt14.dsl 1341: Arg1
Error6126 - ^ syntax error, unexpected PARSEOP_ARG1
Not sure why you would RETURN, but then have arguments afterwards? Even
so, what would be the proper syntax in this case?
If (CondRefOf (MOEM))
{
Return (MOEM) /* External reference */
Arg0
Arg1
Arg2
}
** Attachment added: "Errors During Compile LOG"
https://bugs.launchpad.net/amd/+bug/1776563/+attachment/5196834/+files/compilerfail.log
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux-firmware in Ubuntu.
https://bugs.launchpad.net/bugs/1776563
Title:
Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't
load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash
Status in amd:
New
Status in Linux:
Incomplete
Status in linux package in Ubuntu:
Triaged
Status in linux-firmware package in Ubuntu:
Confirmed
Bug description:
CPU: Ryzen 5 2500U
VGA: Radeon 535
Notebook: Acer Aspire A315
This is a brand new notebook on the market with Ryzen 5/Radeon.
The default kernel of Ubuntu(18.04) hangs at loading with message:
tsc: Refined TSC clocksource calibration: 1996.250 MHz
clocksource: tsc: mask: 0x max_cycles: (...), max_idle_ns:
(...)
Soft lockup
Using pci=noacpi kernel parameter kernel loads without any problem but
my notebook produces more heat than on Win10. If I know right Acer
notebooks need ACPI to the correct power management.
The same thing happens on mainline 4.17,4.18rc1-2.
BIOS upgrade to the latest version: 1.08 hasn't helped
This problem has been reported upstream:
https://bugzilla.kernel.org/show_bug.cgi?id=200087
The latest correctly working kernel was 4.13.* but the heat problem
was present with this too.
To manage notifications about this bug go to:
https://bugs.launchpad.net/amd/+bug/1776563/+subscriptions
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Post to : kernel-packages@lists.launchpad.net
Unsubscribe : https://launchpad.net/~kernel-packages
More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1776563] Re: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash
Yeah, This rabbit hole just keeps getting deeper. a whole 46 Errors, Log
attached. Some appear like they'd be easy to fix for someone who
understood the language.
I'm confused by ssdt14.dsl compile as it only has one error
ssdt14.dsl 1341: Arg1
Error6126 - ^ syntax error, unexpected PARSEOP_ARG1
Not sure why you would RETURN, but then have arguments afterwards? Even
so, what would be the proper syntax in this case?
If (CondRefOf (MOEM))
{
Return (MOEM) /* External reference */
Arg0
Arg1
Arg2
}
** Attachment added: "Errors During Compile LOG"
https://bugs.launchpad.net/amd/+bug/1776563/+attachment/5196835/+files/compilerfail.log
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux-firmware in Ubuntu.
https://bugs.launchpad.net/bugs/1776563
Title:
Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't
load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash
Status in amd:
New
Status in Linux:
Incomplete
Status in linux package in Ubuntu:
Triaged
Status in linux-firmware package in Ubuntu:
Confirmed
Bug description:
CPU: Ryzen 5 2500U
VGA: Radeon 535
Notebook: Acer Aspire A315
This is a brand new notebook on the market with Ryzen 5/Radeon.
The default kernel of Ubuntu(18.04) hangs at loading with message:
tsc: Refined TSC clocksource calibration: 1996.250 MHz
clocksource: tsc: mask: 0x max_cycles: (...), max_idle_ns:
(...)
Soft lockup
Using pci=noacpi kernel parameter kernel loads without any problem but
my notebook produces more heat than on Win10. If I know right Acer
notebooks need ACPI to the correct power management.
The same thing happens on mainline 4.17,4.18rc1-2.
BIOS upgrade to the latest version: 1.08 hasn't helped
This problem has been reported upstream:
https://bugzilla.kernel.org/show_bug.cgi?id=200087
The latest correctly working kernel was 4.13.* but the heat problem
was present with this too.
To manage notifications about this bug go to:
https://bugs.launchpad.net/amd/+bug/1776563/+subscriptions
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Post to : kernel-packages@lists.launchpad.net
Unsubscribe : https://launchpad.net/~kernel-packages
More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1776563] Re: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash
Richard Baka, Whenever I attempt to decompile using your parameters, nothing happens. it doesn't work. I instead get a segfault. I'm attaching my acpi dump, you're welcome to take a wack at it. in fact, I'd greatly appreciate it if you would and would explain to me what you did to get it to decompile to .dsl files. ** Attachment added: "Acer Nitro 5 ACPI DUMP" https://bugs.launchpad.net/amd/+bug/1776563/+attachment/5197241/+files/bios_sck.tar.gz -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1776563 Title: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash Status in amd: New Status in Linux: Incomplete Status in linux package in Ubuntu: Triaged Status in linux-firmware package in Ubuntu: Confirmed Bug description: CPU: Ryzen 5 2500U VGA: Radeon 535 Notebook: Acer Aspire A315 This is a brand new notebook on the market with Ryzen 5/Radeon. The default kernel of Ubuntu(18.04) hangs at loading with message: tsc: Refined TSC clocksource calibration: 1996.250 MHz clocksource: tsc: mask: 0x max_cycles: (...), max_idle_ns: (...) Soft lockup Using pci=noacpi kernel parameter kernel loads without any problem but my notebook produces more heat than on Win10. If I know right Acer notebooks need ACPI to the correct power management. The same thing happens on mainline 4.17,4.18rc1-2. BIOS upgrade to the latest version: 1.08 hasn't helped This problem has been reported upstream: https://bugzilla.kernel.org/show_bug.cgi?id=200087 The latest correctly working kernel was 4.13.* but the heat problem was present with this too. To manage notifications about this bug go to: https://bugs.launchpad.net/amd/+bug/1776563/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1776563] Re: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash
That dump came from acpi -b as root -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1776563 Title: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash Status in amd: New Status in Linux: Incomplete Status in linux package in Ubuntu: Triaged Status in linux-firmware package in Ubuntu: Confirmed Bug description: CPU: Ryzen 5 2500U VGA: Radeon 535 Notebook: Acer Aspire A315 This is a brand new notebook on the market with Ryzen 5/Radeon. The default kernel of Ubuntu(18.04) hangs at loading with message: tsc: Refined TSC clocksource calibration: 1996.250 MHz clocksource: tsc: mask: 0x max_cycles: (...), max_idle_ns: (...) Soft lockup Using pci=noacpi kernel parameter kernel loads without any problem but my notebook produces more heat than on Win10. If I know right Acer notebooks need ACPI to the correct power management. The same thing happens on mainline 4.17,4.18rc1-2. BIOS upgrade to the latest version: 1.08 hasn't helped This problem has been reported upstream: https://bugzilla.kernel.org/show_bug.cgi?id=200087 The latest correctly working kernel was 4.13.* but the heat problem was present with this too. To manage notifications about this bug go to: https://bugs.launchpad.net/amd/+bug/1776563/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1776563] Re: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash
siyia, you're welcome to try it yourself from my ACPIDUMP attachment earlier. its not as simple as it normally would be. In some cases, it just causes iasl to segfault. https://github.com/acpica/acpica/issues/414 ** Bug watch added: github.com/acpica/acpica/issues #414 https://github.com/acpica/acpica/issues/414 -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1776563 Title: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash Status in amd: New Status in Linux: Incomplete Status in linux package in Ubuntu: Triaged Status in linux-firmware package in Ubuntu: Confirmed Bug description: CPU: Ryzen 5 2500U VGA: Radeon 535 Notebook: Acer Aspire A315 This is a brand new notebook on the market with Ryzen 5/Radeon. The default kernel of Ubuntu(18.04) hangs at loading with message: tsc: Refined TSC clocksource calibration: 1996.250 MHz clocksource: tsc: mask: 0x max_cycles: (...), max_idle_ns: (...) Soft lockup Using pci=noacpi kernel parameter kernel loads without any problem but my notebook produces more heat than on Win10. If I know right Acer notebooks need ACPI to the correct power management. The same thing happens on mainline 4.17,4.18rc1-2. BIOS upgrade to the latest version: 1.08 hasn't helped This problem has been reported upstream: https://bugzilla.kernel.org/show_bug.cgi?id=200087 The latest correctly working kernel was 4.13.* but the heat problem was present with this too. To manage notifications about this bug go to: https://bugs.launchpad.net/amd/+bug/1776563/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1776563] Re: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash
I still have add ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 to even boot. Ubuntu 18.10 works great so long as I add those in GRUBs editor before boot or permanently add to grub.cfg after install. Also, hiding the AE_ALREADY_EXISTS errors doesn't mean they're gone. Fedora is experimenting with a cool feature that freezes an image in the framebuffer (similar to what windows 10 does during the loading screen and circling dots), this hides the flicker to console, then flicker to plymouth bootscreen. It goes straight from BIOS image to plymouth (very awesome). a journalctl -xe and possibly dmesg should still show those errors. As a side note, ACER has contacted me back again. They did a little research and noticed there was indeed a community of people who are experiencing this issue and the community did seem large enough to warrant being looked into and possibly fixed for Linux Users! Customer support has been pretty awesome about all this so far. I'm very impressed. They've asked that I pull together some info to better explain the issues so they can forward them up to the engineers for review. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1776563 Title: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash Status in amd: New Status in Linux: Incomplete Status in linux package in Ubuntu: Triaged Status in linux-firmware package in Ubuntu: Confirmed Bug description: CPU: Ryzen 5 2500U VGA: Radeon 535 Notebook: Acer Aspire A315 This is a brand new notebook on the market with Ryzen 5/Radeon. The default kernel of Ubuntu(18.04) hangs at loading with message: tsc: Refined TSC clocksource calibration: 1996.250 MHz clocksource: tsc: mask: 0x max_cycles: (...), max_idle_ns: (...) Soft lockup Using pci=noacpi kernel parameter kernel loads without any problem but my notebook produces more heat than on Win10. If I know right Acer notebooks need ACPI to the correct power management. The same thing happens on mainline 4.17,4.18rc1-2. BIOS upgrade to the latest version: 1.08 hasn't helped This problem has been reported upstream: https://bugzilla.kernel.org/show_bug.cgi?id=200087 The latest correctly working kernel was 4.13.* but the heat problem was present with this too. To manage notifications about this bug go to: https://bugs.launchpad.net/amd/+bug/1776563/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1776563] Re: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash
I'll run a test tonight and see if I can get power draw differences at the wall between windows and Linux. Hopefully when Acer drills this down, we'll see something that compares pretty well. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1776563 Title: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash Status in amd: New Status in Linux: Incomplete Status in linux package in Ubuntu: Triaged Status in linux-firmware package in Ubuntu: Confirmed Bug description: CPU: Ryzen 5 2500U VGA: Radeon 535 Notebook: Acer Aspire A315 This is a brand new notebook on the market with Ryzen 5/Radeon. The default kernel of Ubuntu(18.04) hangs at loading with message: tsc: Refined TSC clocksource calibration: 1996.250 MHz clocksource: tsc: mask: 0x max_cycles: (...), max_idle_ns: (...) Soft lockup Using pci=noacpi kernel parameter kernel loads without any problem but my notebook produces more heat than on Win10. If I know right Acer notebooks need ACPI to the correct power management. The same thing happens on mainline 4.17,4.18rc1-2. BIOS upgrade to the latest version: 1.08 hasn't helped This problem has been reported upstream: https://bugzilla.kernel.org/show_bug.cgi?id=200087 The latest correctly working kernel was 4.13.* but the heat problem was present with this too. To manage notifications about this bug go to: https://bugs.launchpad.net/amd/+bug/1776563/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1776563] Re: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash
you: 4.15 kernel doesn't officially support raven ridge CPUs, so yeah power consumption is going to be bad. You need minimum of 4.18. Have you tried ubuntu 18.10 with the IVRS flags added? -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1776563 Title: Acer Aspire A315 IOAPIC failure on Ubuntu 18.04, kernel hangs, can't load, kernel freeze (AMD Ryzen 5/Radeon/Raven) / AMDGPU Hybrid crash Status in amd: New Status in Linux: Incomplete Status in linux package in Ubuntu: Triaged Status in linux-firmware package in Ubuntu: Confirmed Bug description: CPU: Ryzen 5 2500U VGA: Radeon 535 Notebook: Acer Aspire A315 This is a brand new notebook on the market with Ryzen 5/Radeon. The default kernel of Ubuntu(18.04) hangs at loading with message: tsc: Refined TSC clocksource calibration: 1996.250 MHz clocksource: tsc: mask: 0x max_cycles: (...), max_idle_ns: (...) Soft lockup Using pci=noacpi kernel parameter kernel loads without any problem but my notebook produces more heat than on Win10. If I know right Acer notebooks need ACPI to the correct power management. The same thing happens on mainline 4.17,4.18rc1-2. BIOS upgrade to the latest version: 1.08 hasn't helped This problem has been reported upstream: https://bugzilla.kernel.org/show_bug.cgi?id=200087 The latest correctly working kernel was 4.13.* but the heat problem was present with this too. To manage notifications about this bug go to: https://bugs.launchpad.net/amd/+bug/1776563/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
