troubleshooting before hard reset

2018-01-15 Thread Marko Cupać
Hi,

one of my ageing servers, HP DL380g5, which is serving a bunch of
non-critical production jails on FreeBSD 11.1, bacame inaccessible over
weekend. I have physical access, its disks and NICs are showing
activity, but it doesn't send anything to monitor over VGA, also I
guess it doesn't recognise keyboard (num lock led does nothing).

Before I hard reset it, is there anything I can do to troubleshoot the
problem? I tried serial port as well but it gives nothing on either
9600 or 115200 baud. I guess OS needs to be configured beforehand for
serial access.

Thank you in advance,

-- 
Before enlightenment - chop wood, draw water.
After  enlightenment - chop wood, draw water.

Marko Cupać
https://www.mimar.rs/
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Re: troubleshooting before hard reset

2018-01-15 Thread Eugene Grosbein
15.01.2018 16:31, Marko Cupać wrote:
> Hi,
> 
> one of my ageing servers, HP DL380g5, which is serving a bunch of
> non-critical production jails on FreeBSD 11.1, bacame inaccessible over
> weekend. I have physical access, its disks and NICs are showing
> activity, but it doesn't send anything to monitor over VGA, also I
> guess it doesn't recognise keyboard (num lock led does nothing).
> 
> Before I hard reset it, is there anything I can do to troubleshoot the
> problem? I tried serial port as well but it gives nothing on either
> 9600 or 115200 baud. I guess OS needs to be configured beforehand for
> serial access.

Yes.

If keyboard seems to be dead and there is no video output, I'm afraid
you can't get anything useful from the box other than sniffing traffic
from its MAC address, if any. And check MAC address table of network switch
for server's MAC address if you have managed switch. Else, just reset it.


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Re: troubleshooting before hard reset

2018-01-15 Thread clay

On 2018-01-15 10:40, Eugene Grosbein wrote:

15.01.2018 16:31, Marko Cupać wrote:

Hi,

one of my ageing servers, HP DL380g5, which is serving a bunch of
non-critical production jails on FreeBSD 11.1, bacame inaccessible 
over

weekend. I have physical access, its disks and NICs are showing
activity, but it doesn't send anything to monitor over VGA, also I
guess it doesn't recognise keyboard (num lock led does nothing).

Before I hard reset it, is there anything I can do to troubleshoot the
problem? I tried serial port as well but it gives nothing on either
9600 or 115200 baud. I guess OS needs to be configured beforehand for
serial access.


Yes.

If keyboard seems to be dead and there is no video output, I'm afraid
you can't get anything useful from the box other than sniffing traffic
from its MAC address, if any. And check MAC address table of network 
switch
for server's MAC address if you have managed switch. Else, just reset 
it.




Have you tried remote console access via the iLO?
Sometimes that still works when the physical VGA doesn't.

\\Clay
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