Why are these lists suddenly getting a lot of crap mail?
just curious...
On Sun, Jul 16, 2000 at 07:33:40PM +0800, [EMAIL PROTECTED] wrote:
>
>Please forward this e-mail to the person responsible for overseeing
>customer service, technical support or your call center. Please
>consider FirstRing, Inc. as you explore ways to maintain your high
>standards of customer service in the face of rapidly increasing
>growth.
>
>
>
>FirstRing has established a call center in India to provide general
>customer care and technical Help Desk solutions for companies in North
>America. FirstRing's India call center agents have the capacity to
>handle voice communication to and from North America, process e-mails,
>engage in interactive chat, process faxes and mail, and provide data
>entry services. Because of the large pool of technical talent
>available in India, we can deliver very high quality technical support
>as well. In fact, our Vice President for Call Center Operations in
>India managed a 500 person technical support center for Dell Computer
>Corporation before relocating to India to head our operations there.
>
>
>
>By using state of the art technology and access to a highly educated
>English speaking work force in Bangalore, India, FirstRing is able to
>deliver higher quality service at SIGNIFICANTLY lower costs. Savings
>of up to 40-50% over internal call centers or major domestic
>outsourcers can be achieved. Moreover,employee turnover rates are a
>fraction of what call centers in the U.S. experience, leading to
>better retention and consequently, enhanced service quality levels.
>Here is a recent article from Voice and Data Communications Magazine
>which discusses the growing use of Indian work force to service North
>America.It mentions HealthScribe, the medical transcription company we
>started prior to establishing FirstRing, and discusses the expected
>growth of call centers in India.
>
>
>
>Sincerely,
>
>
>
>Sat Want S. Khalsa
>Vice President
>FirstRing, Inc.
>Suite 200
>22570 Markey Court
>Sterling, VA 20166
>
>
>
>703-480-8000 main
>703-480-8013 direct
>703-480-8113 fax
>[1]www.firstring.com
>
>
>
>+
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>REMOTE PROCESSING: Enter India
>
>
>
>
>A host of new business and employment opportunities await as India
>becomes the hotbed for offshore remote processing.With distance being
>almost dead and geography all set to become a history, India is poised
>to develop into the largest offshore remote processing centre in the
>world. The global trend among companies is towards outsourcing
>non-core areas.This has spawned a whole range of outsourcing of remote
>processing services to India. Services include medical and legal
>transcription, data processing, HR, remote customer interaction (call
>centre), data digitization and GIS, back-office operation, revenue
>accounting, insurance processing, and animation. This has opened a
>huge employment opportunity in India besides the valuable foreign
>exchange that will accrue to the national exchequer.
>
>
>
>Why India?
>
>
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>The unbundling of the largely labour-intensive activities is driven by
>cost advantages, making India the hottest outsourcing destination
>world-wide. Setting an offshore remote processing centre in India and
>executing the project involve a cost savings of about 40 percent.
>India has the additional advantage of being the second largest
>English-speaking IT manpower in the world.The improved satellite-based
>telecommunication network, which has enabled almost instantaneous
>high-speed transfer of voice and data, has been one of the
>contributory factors. In most of the centres, the operations are being
>run on a round-the-clock basis. The time zone difference is also in
>India's favour. Above all, the removal of trade barriers has added the
>needed impetus to the offshore outsourcing services.
>
>
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>What Future Holds for India?
>
>
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>According to a recent Nasscom-McKinsey report, over the next eight
>years, India could corner about 12 percent of the projected $142
>billion global market for IT-enabled services. The study projects that
>India could be making as much as $9 billion from these services by
>2004 and by 2008, it could be earning $17 billion a year. Addressing
>the recently concluded IT Asia conference in Delhi, Prof. Dertouzos of
>Massachusetts Institute of Technology said that the total manpower
>that can deliver quality back-office work or information services in
>India is around 50 million. He has taken into consideration the
>emerging
