Support Request #102576, was updated on lun 03.11.2003 à 11:22
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Category: Software
Status: Open
Priority: 5
Summary: [waiting for software update] Tech Only User is a m...
By: yeupou
Date: sam 08.11.2003 à 11:42
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Well, the idea in the end is to permit people to configure
if technician can modify a field or not.
But if someone wants to use the distinction
Technician/Manager, it theoretically means that the
technician should not be managing the bug report: and
closing it is a way to manage it. The technician should
use the resolution field to say "fixed", and then, the
manager should decide whether he want to close the report
or wait for user input or whatever.
Your idea of giving management rights to someone if he got
assignement of an item is interesting, however, and easy
to implement. I'll talk about that with people at CERN on
Monday, both solutions are sensitive.
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By: mr-russ
Date: sam 08.11.2003 à 11:29
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I would specifically request that a tech be allows to change
the status. It's ineffective if a tech cannot close the
bugs they fix.
I would suggest that they have manager rights, if and only
if they are the assigned technician. But the better
solution is what you have suggested with the ability to
close a bug.
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