Hi everyone,
I am running an up-to-date system under Ubuntu 9.04 and have
sane-backends v. 1.0.19 installed. The device works flawlessly under
Windows (booted on the same computer), but it is not found in Ubuntu.
I have tried using the scanner from the command line with scanimage -L
and scanadf -L (both as myself and as root) as well as with the
graphical frontends xsane and gscan2pdf. All four programs report that
no usable scanners can be found.
When I run sane-find-scanner at the command line (either as myself or
root), it finds the scanner and reports the correct manufacturer and
product codes. However, sane-find-scanner also finds a second scanner
that does not exist, regardless of whether or not the S1500 is
connected. I'm not sure what to think about this. I include the output
from sane-find-scanner -v -v after the text of my message.
I have modified /etc/sane.d/fujitsu.conf to include the appropriate
manufacturer and product codes:
#scansnap S1500
usb 0?04c5 0?11a2
As helpfully suggested by Raman, I have ensured that fujitsu is not
commented out in /etc/sane.d/dll.conf
Also as suggested by Raman, I have checked /var/log/messages for
errors upon connection of the scanner. The log shows the scanner
connecting, but does not report any errors.
I have also tried building sane-backends from the most recent source
(1.0.20) to see if Ubuntu's package is somehow causing the error, but
I get the same exact errors when I do this.
I'm not sure what I could do next to try and get this thing to work.
Any suggestions or information that you can contribute would be
greatly appreciated. I really hope that I'm just making some stupid
mistake.
Thanks,
Sean Edington
**********************************************
Output from lsusb
**********************************************
Bus 001 Device 008: ID 04c5:11a2 Fujitsu, Ltd
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 002: ID 0483:2016 SGS Thomson Microelectronics Fingerprint Reader
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
**********************************************
Output from sane-find-scanner -v -v
**********************************************
# No SCSI scanners found. If you expected something different, make sure that
# you have loaded a kernel SCSI driver for your SCSI adapter.
searching for USB scanners:
checking /dev/usb/scanner... failed to open (Invalid argument)
checking /dev/usb/scanner0... failed to open (Invalid argument)
checking /dev/usb/scanner1... failed to open (Invalid argument)
checking /dev/usb/scanner2... failed to open (Invalid argument)
checking /dev/usb/scanner3... failed to open (Invalid argument)
checking /dev/usb/scanner4... failed to open (Invalid argument)
checking /dev/usb/scanner5... failed to open (Invalid argument)
checking /dev/usb/scanner5... failed to open (Invalid argument)
checking /dev/usb/scanner7... failed to open (Invalid argument)
checking /dev/usb/scanner8... failed to open (Invalid argument)
checking /dev/usb/scanner9... failed to open (Invalid argument)
checking /dev/usb/scanner10... failed to open (Invalid argument)
checking /dev/usb/scanner11... failed to open (Invalid argument)
checking /dev/usb/scanner12... failed to open (Invalid argument)
checking /dev/usb/scanner13... failed to open (Invalid argument)
checking /dev/usb/scanner14... failed to open (Invalid argument)
checking /dev/usb/scanner15... failed to open (Invalid argument)
checking /dev/usbscanner... failed to open (Invalid argument)
checking /dev/usbscanner0... failed to open (Invalid argument)
checking /dev/usbscanner1... failed to open (Invalid argument)
checking /dev/usbscanner2... failed to open (Invalid argument)
checking /dev/usbscanner3... failed to open (Invalid argument)
checking /dev/usbscanner4... failed to open (Invalid argument)
checking /dev/usbscanner5... failed to open (Invalid argument)
checking /dev/usbscanner6... failed to open (Invalid argument)
checking /dev/usbscanner7... failed to open (Invalid argument)
checking /dev/usbscanner8... failed to open (Invalid argument)
checking /dev/usbscanner9... failed to open (Invalid argument)
checking /dev/usbscanner10... failed to open (Invalid argument)
checking /dev/usbscanner11... failed to open (Invalid argument)
checking /dev/usbscanner12... failed to open (Invalid argument)
checking /dev/usbscanner13... failed to open (Invalid argument)
checking /dev/usbscanner14... failed to open (Invalid argument)
checking /dev/usbscanner15... failed to open (Invalid argument)
trying libusb:
<device descriptor of 0x04c5/0x11a2 at 001:008>
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 0
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x04C5
idProduct 0x11A2
bcdDevice 1.00
iManufacturer 1 ((null))
iProduct 2 ((null))
iSerialNumber 0 ()
bNumConfigurations 1
<configuration 0>
bLength 9
bDescriptorType 2
wTotalLength 32
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0 ()
bmAttributes 192 (Self-powered)
MaxPower 98 mA
<interface 0>
<altsetting 0>
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 2
bInterfaceClass 255
bInterfaceSubClass 255
bInterfaceProtocol 255
iInterface 0 ()
<endpoint 0>
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 (in 0x01)
bmAttributes 2 (bulk)
wMaxPacketSize 512
bInterval 255 ms
bRefresh 0
bSynchAddress 0
<endpoint 1>
bLength 7
bDescriptorType 5
bEndpointAddress 0x02 (out 0x02)
bmAttributes 2 (bulk)
wMaxPacketSize 512
bInterval 255 ms
bRefresh 0
bSynchAddress 0
<trying to find out which USB chip is used>
checking for GT-6801 ...
this is not a GT-6801 (bDeviceClass = 0)
checking for GT-6816 ...
this is not a GT-6816 (bcdUSB = 0x200)
checking for GT-8911 ...
this is not a GT-8911 (check 2, bcdUSB = 0x200)
checking for MA-1017 ...
this is not a MA-1017 (bDeviceClass = 0, bInterfaceClass = 255)
checking for MA-1015 ...
this is not a MA-1015 (bDeviceClass = 0)
checking for MA-1509 ...
this is not a MA-1509 (bDeviceClass = 0)
checking for LM983[1,2,3] ...
this is not a LM983x (bcdUSB = 0x200)
checking for GL646 ...
this is not a GL646 (bDeviceClass = 0, bInterfaceClass = 255)
checking for GL646_HP ...
this is not a GL646_HP (bDeviceClass = 0, bInterfaceClass = 255)
checking for GL660+GL646 ...
this is not a GL660+GL646 (bDeviceClass = 0, bInterfaceClass = 255)
checking for GL84x ...
this is not a GL841 (bDeviceClass = 0, bInterfaceClass = 255)
checking for ICM532B ...
this is not a ICM532B (check 1, bDeviceClass = 0, bInterfaceClass = 255)
checking for PV8630/LM9830 ...
this is not a PV8630/LM9830 (bcdUSB = 0x200)
checking for M011 ...
this is not a M011 (bDeviceClass = 0)
checking for RTS8822 ...
this is not a RTS8822 (bNumEndpoints = 2)
checking for rts8858c ...
this is not a rts8858c (bcdUSB = 0x200)
checking for SQ113 ...
this is not a SQ113 (bNumEndpoints = 2)
checking for HP5550/5590/7650 chipset ...
this is not a HP5550/5590/7650 chipset (bDeviceClass = 0)
checking for rts8801/rts8891 ...
this is not a rts8801/rts8891 (bcdUSB = 0x200)
<Couldn't determine the type of the USB chip (result from sane-backends 1.0.19)>
found USB scanner (vendor=0x04c5, product=0x11a2) at libusb:001:008
<device descriptor of 0x1d6b/0x0002 at 001:001>
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 9
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x1D6B
idProduct 0x0002
bcdDevice 2.06
iManufacturer 3 ((null))
iProduct 2 ((null))
iSerialNumber 1 ((null))
bNumConfigurations 1
<configuration 0>
bLength 9
bDescriptorType 2
wTotalLength 25
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0 ()
bmAttributes 224 (Self-poweredRemote Wakeup)
MaxPower 0 mA
<interface 0>
<altsetting 0>
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 9
bInterfaceSubClass 0
bInterfaceProtocol 0
iInterface 0 ()
<endpoint 0>
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 (in 0x01)
bmAttributes 3 (interrupt)
wMaxPacketSize 4
bInterval 12 ms
bRefresh 0
bSynchAddress 0
<device descriptor of 0x1d6b/0x0001 at 005:001>
bLength 18
bDescriptorType 1
bcdUSB 1.10
bDeviceClass 9
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x1D6B
idProduct 0x0001
bcdDevice 2.06
iManufacturer 3 ((null))
iProduct 2 ((null))
iSerialNumber 1 ((null))
bNumConfigurations 1
<configuration 0>
bLength 9
bDescriptorType 2
wTotalLength 25
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0 ()
bmAttributes 224 (Self-poweredRemote Wakeup)
MaxPower 0 mA
<interface 0>
<altsetting 0>
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 9
bInterfaceSubClass 0
bInterfaceProtocol 0
iInterface 0 ()
<endpoint 0>
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 (in 0x01)
bmAttributes 3 (interrupt)
wMaxPacketSize 2
bInterval 255 ms
bRefresh 0
bSynchAddress 0
<device descriptor of 0x0483/0x2016 at 004:002>
bLength 18
bDescriptorType 1
bcdUSB 1.00
bDeviceClass 0
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 8
idVendor 0x0483
idProduct 0x2016
bcdDevice 0.01
iManufacturer 1 ((null))
iProduct 2 ((null))
iSerialNumber 0 ()
bNumConfigurations 1
<configuration 0>
bLength 9
bDescriptorType 2
wTotalLength 39
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0 ()
bmAttributes 160 (Remote Wakeup)
MaxPower 100 mA
<interface 0>
<altsetting 0>
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 3
bInterfaceClass 255
bInterfaceSubClass 0
bInterfaceProtocol 0
iInterface 0 ()
<endpoint 0>
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 (in 0x01)
bmAttributes 2 (bulk)
wMaxPacketSize 64
bInterval 0 ms
bRefresh 0
bSynchAddress 0
<endpoint 1>
bLength 7
bDescriptorType 5
bEndpointAddress 0x02 (out 0x02)
bmAttributes 2 (bulk)
wMaxPacketSize 64
bInterval 0 ms
bRefresh 0
bSynchAddress 0
<endpoint 2>
bLength 7
bDescriptorType 5
bEndpointAddress 0x83 (in 0x03)
bmAttributes 3 (interrupt)
wMaxPacketSize 4
bInterval 20 ms
bRefresh 0
bSynchAddress 0
<trying to find out which USB chip is used>
checking for GT-6801 ...
this is not a GT-6801 (bDeviceClass = 0)
checking for GT-6816 ...
this is not a GT-6816 (bcdUSB = 0x100)
checking for GT-8911 ...
this is not a GT-8911 (check 2, bcdUSB = 0x100)
checking for MA-1017 ...
this is not a MA-1017 (bDeviceClass = 0, bInterfaceClass = 255)
checking for MA-1015 ...
this is not a MA-1015 (bDeviceClass = 0)
checking for MA-1509 ...
this is not a MA-1509 (bDeviceClass = 0)
checking for LM983[1,2,3] ...
this is not a LM983x (bEndpointAddress = 0x81, bmAttributes = 0x2,
wMaxPacketSize = 0x40, bInterval = 0x0)
checking for GL646 ...
this is not a GL646 (bDeviceClass = 0, bInterfaceClass = 255)
checking for GL646_HP ...
this is not a GL646_HP (bDeviceClass = 0, bInterfaceClass = 255)
checking for GL660+GL646 ...
this is not a GL660+GL646 (bDeviceClass = 0, bInterfaceClass = 255)
checking for GL84x ...
this is not a GL841 (bDeviceClass = 0, bInterfaceClass = 255)
checking for ICM532B ...
this is not a ICM532B (check 1, bDeviceClass = 0, bInterfaceClass = 255)
checking for PV8630/LM9830 ...
this is not a PV8630/LM9830 (bEndpointAddress = 0x81, bmAttributes
= 0x2, wMaxPacketSize = 0x40, bInterval = 0x0)
checking for M011 ...
this is not a M011 (bDeviceClass = 0)
checking for RTS8822 ...
this is not a RTS8822 (bcdUSB = 0x100)
checking for rts8858c ...
this is not a rts8858c (bcdUSB = 0x100)
checking for SQ113 ...
this is not a SQ113 (bcdUSB = 0x100)
checking for HP5550/5590/7650 chipset ...
this is not a HP5550/5590/7650 chipset (bDeviceClass = 0)
checking for rts8801/rts8891 ...
this is not a rts8801/rts8891 (bcdUSB = 0x100)
<Couldn't determine the type of the USB chip (result from sane-backends 1.0.19)>
found USB scanner (vendor=0x0483, product=0x2016) at libusb:004:002
<device descriptor of 0x1d6b/0x0001 at 004:001>
bLength 18
bDescriptorType 1
bcdUSB 1.10
bDeviceClass 9
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x1D6B
idProduct 0x0001
bcdDevice 2.06
iManufacturer 3 ((null))
iProduct 2 ((null))
iSerialNumber 1 ((null))
bNumConfigurations 1
<configuration 0>
bLength 9
bDescriptorType 2
wTotalLength 25
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0 ()
bmAttributes 224 (Self-poweredRemote Wakeup)
MaxPower 0 mA
<interface 0>
<altsetting 0>
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 9
bInterfaceSubClass 0
bInterfaceProtocol 0
iInterface 0 ()
<endpoint 0>
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 (in 0x01)
bmAttributes 3 (interrupt)
wMaxPacketSize 2
bInterval 255 ms
bRefresh 0
bSynchAddress 0
<device descriptor of 0x1d6b/0x0001 at 003:001>
bLength 18
bDescriptorType 1
bcdUSB 1.10
bDeviceClass 9
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x1D6B
idProduct 0x0001
bcdDevice 2.06
iManufacturer 3 ((null))
iProduct 2 ((null))
iSerialNumber 1 ((null))
bNumConfigurations 1
<configuration 0>
bLength 9
bDescriptorType 2
wTotalLength 25
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0 ()
bmAttributes 224 (Self-poweredRemote Wakeup)
MaxPower 0 mA
<interface 0>
<altsetting 0>
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 9
bInterfaceSubClass 0
bInterfaceProtocol 0
iInterface 0 ()
<endpoint 0>
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 (in 0x01)
bmAttributes 3 (interrupt)
wMaxPacketSize 2
bInterval 255 ms
bRefresh 0
bSynchAddress 0
<device descriptor of 0x1d6b/0x0001 at 002:001>
bLength 18
bDescriptorType 1
bcdUSB 1.10
bDeviceClass 9
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x1D6B
idProduct 0x0001
bcdDevice 2.06
iManufacturer 3 ((null))
iProduct 2 ((null))
iSerialNumber 1 ((null))
bNumConfigurations 1
<configuration 0>
bLength 9
bDescriptorType 2
wTotalLength 25
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0 ()
bmAttributes 224 (Self-poweredRemote Wakeup)
MaxPower 0 mA
<interface 0>
<altsetting 0>
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 9
bInterfaceSubClass 0
bInterfaceProtocol 0
iInterface 0 ()
<endpoint 0>
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 (in 0x01)
bmAttributes 3 (interrupt)
wMaxPacketSize 2
bInterval 255 ms
bRefresh 0
bSynchAddress 0
# Your USB scanner was (probably) detected. It may or may not be supported by
# SANE. Try scanimage -L and read the backend's manpage.
# Not checking for parallel port scanners.
# Most Scanners connected to the parallel port or other proprietary ports
# can't be detected by this program.
# You may want to run this program as root to find all devices. Once you
# found the scanner devices, be sure to adjust access permissions as
# necessary.
done
