On Wed, 10 Feb 2016, Jeroen Demeyer wrote:
I think writing better ticket titles could also help a lot.
True, but there are many tickets for each release.I think this as a sysadmin viewpoint. We upgrade some software version N to version N+1. And now write a message to users about upgrade: "Service break will start at... This version contains following changes: . . .".
And the list of changes should be those that might surprise some user. -- Jori Mäntysalo