On Dec 14, 12:21 pm, doug <ddjol...@gmail.com> wrote:
> > how do you "handle" the incoming reply emails? Via cron-job?
>
> Incoming emails are processed immediately by a model method.  That is,
> when the incoming email arrives the model method converts it to a
> TMail::Mail object which is assigned to a variable.  Relevant data is
> extracted from that variable and then an attempt  is made to write
> that data to the database.  It is that write to the database that is
> being blocked.
>

I'd guess that whatever's handing the mail off to the model method
isn't running as the same user as the webserver; you may want to look
into that.

--Matt Jones

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