Why do you want to re-assign at all? Assigning an Owner is a mechanism for ensuring that a ticket has someone looking at it and working on it, and is responsible for making progress towards a solution. Since you have an external roster that assigns responsibility for work, this mechanism is externally achieved. Whenever you ask, "who is supposed to be working on x ticket" the answer comes from your roster, not by looking up the ticket.
When a user makes changes to a ticket he can assign the ticket owner as himself at that point - this will enable tracking of who is doing work on the ticket, and will also only update the last action date at the time work is actually done. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Possible-to-chnage-owner-WITHOUT-updating-ticket-tp63376p63383.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
