Having an issue while setting up articles in RT 4.4.1. I have made the following RT_SiteConfig changes:
#Set Articles Set($ArticleOnTicketCreate, 1); Set($HideArticleSearchOnReplyCreate, 0); On Create, I do not see Articles for an option. ON Reply, Comment, the search comes up, but does not work. I am able to put in the article number, but that only adds a link, not any text to the comment. What am I doing wrong? I have 4 classes, with 4 tickets under each. I get a search box, and no matter what I type I get no options. Under Articles, I am able to search for articles, but only for the class. I am also unable to load or save searches. I have also tried logged in as root, same thing. Search Box Example: [cid:[email protected]] Article added as a link, no text added [cid:[email protected]]
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