On Mon, Oct 24, 2016 at 7:09 AM, Alex Hall <[email protected]> wrote: > Hello list, > As I mentioned, the upgrade on my test server from 4.2.8 to 4.4.1 went well. > On the production server, though, it's not; the upgrade-database script is > failing when it tries to connect to the database. I've been in MySQL messing > around with user permissions, trying to get things to work, but to no avail. > > How can I know exactly what username/password the script is using? It says > in the error that the user is 'rt_user', yet in /opt/rt4/RT_Config.pm the > configuration comment says it should be 'rtuser' (note the lack of an > underscore).
Okay. It may be important to say that this line remains unchanged no > matter how often I re-run ./configure with new options. On a related note, I > have no idea what password is in use since it won't take my configuration > command. Your password should be in either RT_SiteConfig.pm or in a config snippet in RT_SiteConfig.d/. > I'm not sure what to try next. Do I erase RT_Config.pm and re-run > ./configure? Perhaps. RT_Config.pm has all the *default* values shipped from upstream. RT_Config.pm should never be edited by the administrator (you.) There is RT_SiteConfig.pm and RT_SiteConfig.d for the admin to override defaults. -m --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
