On 18-10-2016 12:41, Chris Manly wrote: > Hi, > > At either the queue level or globally, you need to give the “Everyone” group > the “CreateTicket” permission. Then un-known e-mail addresses will be able to create new tickets and will get set up as new un-privileged users automatically. >
That unfortunately didn't work,I still get the "You do not have permission to communicate with RT" message. I also tried with Set($AutoCreateNonExternalUsers, 1); but that doesn't change anything This what I get with Set($LogToFile, 'debug'); [25116] [Tue Oct 18 13:30:46 2016] [debug]: RT::User::CanonicalizeUserInfoFromExternalAuth called by RT::User /opt/rt4/sbin/../lib/RT/User.pm 701 with: Comments: Autocreated on ticket submission, Disabled: , EmailAddress: PROTECTED@PROTECTED, Name: PROTECTED@PROTECTED, Privileged: , RealName: Rune Henssel (/opt/rt4/sbin/../lib/RT/User.pm:735) [25116] [Tue Oct 18 13:30:46 2016] [debug]: Attempting to get user info using this external service: Pg_Auth (/opt/rt4/sbin/../lib/RT/User.pm:743) [25116] [Tue Oct 18 13:30:46 2016] [debug]: Attempting to use this canonicalization key: EmailAddress (/opt/rt4/sbin/../lib/RT/User.pm:752) [25116] [Tue Oct 18 13:30:46 2016] [info]: RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo INFO CHECK FAILED Key: email Value: PROTECTED@PROTECTED No User Found in External Database! (/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/DBI.pm:400) [25116] [Tue Oct 18 13:30:46 2016] [debug]: Attempting to use this canonicalization key: RealName (/opt/rt4/sbin/../lib/RT/User.pm:752) [25116] [Tue Oct 18 13:30:46 2016] [info]: RT::User::CanonicalizeUserInfoFromExternalAuth returning Comments: Autocreated on ticket submission, Disabled: , EmailAddress: [email protected], Name: [email protected], Privileged: , RealName: Rune Henssel (/opt/rt4/sbin/../lib/RT/User.pm:811) [25116] [Tue Oct 18 13:30:51 2016] [critical]: Failed to create user PROTECTED@PROTECTED: Name in use (/opt/rt4/sbin/../lib/RT/User.pm:546) [25116] [Tue Oct 18 13:30:51 2016] [crit]: Permission Denied: You do not have permission to communicate with RT (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:701) [25120] [Tue Oct 18 13:51:24 2016] [debug]: Attempting to use external auth service: Pg_Auth (/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth.pm:288) [25120] [Tue Oct 18 13:51:24 2016] [debug]: SSO Failed and no user to test with. Nexting (/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth.pm:316) [25120] [Tue Oct 18 13:51:24 2016] [debug]: Autohandler called ExternalAuth. Response: (0, No User) (/opt/rt4/share/html/Elements/DoAuth:58) Yours Rune Henssel --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
