Dear RT-users,
the following solution has been implemented:
...
$http({
url: 'http://<rt-host>/REST/1.0/ticket/new',
method: "POST",
headers: {'Content-Type': 'application/x-www-form-urlencoded;
charset=utf-8'},
params: { user: $scope.user, pass: $scope.pass },
data: 'content='+$httpParamSerializerJQLike(content)+'\n'+'Queue:
'+rtQueue
})
...
The content needs to be processed by AngularJS service
$httpParamSerializerJQLike.
Now, it is working.
All special chaectors are URI-encoded.
Thank you very much for your help.
Rg
Michael
Gesendet: Samstag, 24. September 2016 um 11:19 Uhr
Von: [email protected]
An: [email protected]
Betreff: Aw: Re: [rt-users] REST API; the plus-character (+) will be not
processed; plain email
Dear RT-users,
thanks for your quick response.
We are using JavaScript API AngularJS and REST API to create new tickets.
There is a similar function in AngularJS, see follow:
encodeURIComponent(content);
Unfortunately it doesn't work, also.
Using firebug the content seems fine.
That means, the submitted data stream over the network is fine.
How can i check in RT the incomming data stream from the client of the REST-API?
What we are wondering, other special characters are visbile, for example '?',
in a created ticket.
Thank you very much.
Rg
Michael
Gesendet: Dienstag, 20. September 2016 um 19:08 Uhr
Von: "Landon Stewart" <[email protected]>
An: "[email protected]" <[email protected]>
Cc: "[email protected]" <[email protected]>
Betreff: Re: [rt-users] REST API; the plus-character (+) will be not processed;
plain email
On Sep 20, 2016, at 9:41 AM, [email protected] wrote:
Dear Request Tracker users,
while we working with special characters, we noticed that the plus-character
will be not processed by the REST-API, when a new ticket is created.
All other special characters will be processed.
Here a simple content:
content=
id: ticket/new
Subject: Test '\+'
Queue: General
You should urlencode that text:
$ perl -e 'use URL::Encode qw/url_encode_utf8/; print url_encode_utf8("Test
+");'
Test+%2B
The + here is the space, the %2B is the plus sign from the string.
--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
📧 [email protected][[email protected]]
🌍
www.internap.com[http://www.internap.com][http://www.internap.com[http://www.internap.com]]
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