Hi Alex, You can grant rights to system defined groups:
So you can add the "Take Ticket" right globally to the Privileged users. Admin -> Global -> Group RIghts There you will see the system groups: Everybody Privileged Unprivileged Just a point that I got hung up on early on in my RT administration: Privileged is not a subset of Unprivileged - there is no membership overlap between those two groups. -m On Tue, Sep 27, 2016 at 7:51 AM, Alex Hall <[email protected]> wrote: > I know I can make a user un-privileged. But all the users I'll be adding > over the next week or so will need to have some rights, just not the right > to add themselves to groups. I thought 'unprivileged' was an automatically > created group I could manage like any other, so that all privileged users > inherit the same rights unless and until an admin adds the user to a group > with more rights later on. For instance, *all* our users must be able to > take tickets, but not all of them should be able to add themselves to > groups. Do I just need to make a "staff" group and add everyone to it? I > can, I just had it in my head that RT had a way to do this automatically for > all users not in any user-defined group. > > On Mon, Sep 26, 2016 at 5:11 PM, Matt Zagrabelny <[email protected]> wrote: >> >> Admin -> Users -> Select >> >> Let this user be granted rights (Privileged) >> >> -m >> >> On Mon, Sep 26, 2016 at 4:08 PM, Alex Hall <[email protected]> wrote: >> > Hello again, >> > I created a user, and he reported later that he'd added himself to the >> > admin >> > group. I was going to do that anyway, but I'm concerned that he had the >> > right to do that on his own. I think the problem lies in the privileges >> > I >> > gave the 'privileged' group when I was first setting up RT. Now, though, >> > all >> > I can find are my own groups; the un/privileged ones are nowhere to be >> > found. How do I get back to them to remove some rights from the >> > privileged >> > group? Thanks. >> > >> > -- >> > Alex Hall >> > Automatic Distributors, IT department >> > [email protected] >> > >> > --------- >> > RT 4.4 and RTIR training sessions, and a new workshop day! >> > https://bestpractical.com/training >> > * Boston - October 24-26 >> > * Los Angeles - Q1 2017 > > > > > -- > Alex Hall > Automatic Distributors, IT department > [email protected] --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
