Le 26/09/2016 à 07:44, Thanos Constantopoulos a écrit :
> Odyssey
>
> Dear All
>
>
>
> Is there a way to prevent ticket merging when the tickets are not in
> the same queue?
>
>
>
you have to override the method RT::Ticket->MergeInto for this.
Here is an (untested) sample code to put in rt/local/lib/RT/Ticket_Local.pm:
package RT::Ticket;
use strict;
no warnings qw(redefine);
my $old_mergeinto = \&MergeInto;
*MergeInto = sub {
my $self = shift;
my $ticket_id = shift;
my $MergeInto = RT::Ticket->new($self->CurrentUser);
$MergeInto->Load($ticket_id);
if ( $MergeInto->Id ) {
if ( $self->Queue != $MergeInto->Queue ) {
return ( 0, $self->loc("Can't merge tickets from
different queues ([_1], [_2])", $self->QueueObj->Name,
$MergeInto->QueueObj->Name) );
}
}
return $old_mergeinto->($self, @_);
};
1;
if you only take care of the web interface, youb should be able to block
the merge processing using the callback located in
share/html/Ticket/ModifyLinks.html, by looking at posted args, loading
target ticket and checking queues against $TicketObj->Queue. Then if
queues does not match, push a message in @$Results and delete the merge
from $ARGSRef.
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