Hi Steve, > On Sep 15, 2016, at 12:36, [email protected] wrote: > Hi! > I have separate time keeping software that I developed and allows me to > enter time on my phone and sync directly to my database, report on it and > export to accounting to generate invoices. The only missing link is with RT's > tickets. > > When I export and bill time at the end of the week, I'd also like to > export my comments to the RT ticket that's related to the time record. I > figured out how to create the comment record, but since I'm doing this days > after the event occurred, the ever is for the date that I export. I'd like to > back date my entries into RT to be the same date and time as my time record. > Is there a way to do this with the API, or should I just insert into > postgresql directly? Anyone else doing anything similar, or have a better > idea?
Have you seen our relatively new RT::Extension::TimeTracking extension? https://metacpan.org/pod/RT::Extension::TimeTracking <https://metacpan.org/pod/RT::Extension::TimeTracking> Among other things, this extension lets you backdate time worked (which is guarded using permissions on the "Worked Date" custom field that the extension provides). > Thanks! > Steve Thanks, Shawn
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