__Active__ is a meta status that includes all active statuses of a lifecycle - it would include statuses: open, new, and any other active statuses for the default lifecycle.
'open' would work for open, 'new' would work for new, '__Active__' covers all bases, for all lifecycles. It is probably what you want - even if you don't know you want it. :) -m On Thu, Sep 15, 2016 at 9:37 AM, Alex Hall <[email protected]> wrote: > Thanks guys. We've updated the logo, and I passed along the information > about saving searches. You said active tickets are __Active__, but open are > simply 'open'? What do the underscores indicate, or should it be __open__? > Do caps matter? > > Finally, how do we completely delete tickets if necessary? I have seen a > few suggestions, but most from the 3.x versions of RT. What's the > recommended way, and is the shredder necessary for this? > > On Thu, Sep 15, 2016 at 9:55 AM, Sinapius, Vinzenz < > [email protected]> wrote: > >> Hi Alex, >> >> >> >> 1. Take a look at http://your-rt.org/Admin/Tools/Theme.html >> >> 2. I think you have to build him a dashboard with a custom search >> which shows all open tickets for all queues. Take a look at >> /Search/Build.html?NewQuery=1 and /Dashboards/Modify.html?Create=1 >> >> >> >> Cheers, >> >> Vinzenz >> >> >> >> Vinzenz Sinapius >> Information Technology | Informationstechnik >> >> *trace**tronic* GmbH >> Stuttgarter Str. 3 >> 01189 DRESDEN >> GERMANY >> >> Phone: +49 351 205768-167 >> Fax: +49 351 205768-999 >> E-mail: [email protected] >> >> Head Office | Hauptsitz: Stuttgarter Str. 3, 01189 DRESDEN, GERMANY >> Managing Directors | Geschäftsführer: Dr.-Ing. Rocco Deutschmann, >> Dr.-Ing. Peter Strähle >> Registration Court | Registergericht: Amtsgericht Dresden, HRB 23 086 >> >> >> >> *Von:* rt-users [mailto:[email protected]] *Im >> Auftrag von *Alex Hall >> *Gesendet:* Donnerstag, 15. September 2016 14:36 >> *An:* [email protected] >> *Betreff:* [rt-users] Changing logo, and viewing *all* tickets? >> >> >> >> Hello all, >> >> A couple questions from my boss that I don't know how to answer: can I >> change the logo and link that appears at the top of all RT pages? He wants >> it to be our logo and the link to go to our homepage. >> >> >> >> The other question is about viewing tickets. As the head of the company, >> he wants, quite understandably, to have a way of viewing all open tickets >> regardless of queue. I've given the admins group all the permissions I >> could find, and added him to that, so he should have whatever rights are >> needed to do this. Yet, neither of us can find a way to bring up such a >> view. Tickets in which he is involved, sure, but not *every* active ticket >> in RT. Is there an easy way, or will have I have to make a special group >> that is admin CC on all tickets? I'd rather not, since that would give him >> a ton of unwanted emails. >> >> >> >> Thanks for any information on either one. Of the two, viewing all tickets >> is much more important. >> >> >> Sent from my iPhone >> > > > > -- > Alex Hall > Automatic Distributors, IT department > [email protected] > > --------- > RT 4.4 and RTIR training sessions, and a new workshop day! > https://bestpractical.com/training > * Boston - October 24-26 > * Los Angeles - Q1 2017 >
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
