RT Version: 4.2.12 (install has existed since 2003 and survived many major upgrades)
Expected Behavior: When I move a existing ticket from one queue to another, the new queues AdminCCs will apply to that ticket for future comments and correspondences. I'm not expecting to see that particular tickets's AdminCC settings change, but I expect when a comment is made that the queues AdminCC members show up in the BCC field of comment and correspondence emails. Actual Behavior: On comments and correspondences to the moved ticket, it behaves as if there are no AdminCCs set on that queue, despite there being queue-wide AdminCCs set. The queue in question works as expected for the same AdminCCs when a ticket is created directly in that queue. I am not on the AdminCC list, so my actions should not be subject to the NotifyActor setting. I am trying to figure out if this feature, lets call it "Tickets moved to a new queue are affected by AdminCC of new queue", should be: - Something that should just work in RT out of the box(not a scrip/extention/site modification etc), this was my assumption initially - Something that is handled by a default scrip (we have done a lot of scrip additions, modifications, and possibly deletions? so i'm suspect of our current scrips) - Something that we can create our own scrip to handle - Or am I completely missing something? Any information that can be provided about how queue AdminCCs apply to tickets(especially those moved to the queue, instead of create) would be greatly appreciated. Thanks! -Scott
--------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
