On Wed, Sep 14, 2016 at 09:00:48AM -0400, Alex Hall wrote: > Hello all, > I'm getting a bit desperate. I have no idea why the setting in > 51-dbconfig-common and the main SiteConfig.pm file are both 'mysql', but > the error when my FCGI server starts clearly indicates that RT is trying to > connect to a SQLite database. I've run update-rt-siteconfig, and I've tried > to run dbconfig-common; the latter doesn't exist, and I just get an error > from the shell that it doesn't know the command. The former works fine, as > indicated by all the settings being in the .pm file, but never actually > seems to apply those settings for some reason. > > I've even re-installed both RT and rt4-db-mysql, but that didn't make any > difference as, for some reason, the initial package configuration for RT > didn't appear. I've also changed the database type in > /etc/dbconfig-common/request-tracker4.conf, but again, to no avail. Perhaps > there's a way of applying dbconfig-common changes I don't know? > > If anyone has any ideas about how I might get RT on the right backend, > please, please send them along. We haven't been able to move RT to a local > server, and thus start testing it with a wider pool of users, for two days > because of this problem. My boss isn't happy, and I'm stuck. >
Hi Alex, I do not have any experience with your prebuilt packages. I always installed it myself and then a simple reconfig worked. Have you tried uninstalling all of the packages and re-installing from scratch with just the backend packages that you need? Good luck. Regards, Ken --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
