Hello Yugi, What version of RT are you running? A screenshot of the scrip in RT 4.4 is attached. Do you also need the Template? It may easiest for you configure a new installation on a test machine and check the scrips. Best, John
-- John Bako Manager, Scientific Computing Department of Biology & Center for Genomics and Systems Biology New York University 212-998-8207 (office) On Fri, Jul 15, 2016 at 1:32 PM, yugi <uriboxmob...@gmail.com> wrote: > Hi > I have one RT that is in production, that had suffer some deletes on the > scripts that do the send of the emails … > > I tried to create new ones to do RT send emails in CC and BCC again but > without success. > The platform itself is working great and i can send and receive emails > from it when i do a comment or respond to a ticket. > The problem is when i want to send a response or a comment and want CC or > BCC …. > > This is a platform that was not created by me and this problem was caused > by the last people that managed the RT. > I would like to recover the original scripts in a way to try to fix the > problem … > > Is this possible ? > Anyone have tried, and can give me a tip??? > > thank s > --------- > RT 4.4 and RTIR Training Sessions https://bestpractical.com/training > * Los Angeles - September, 2016 >
--------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
