Hello all, Thanks for reading this.
I am attempting to figure out a way to query whether mysql query or through the web gui how long a ticket spent in a queue. For example - I have a workflow which takes tickets between multiple queues. For reporting on the workflow effectiveness I want to see how long a ticket spent in each queue. Does anyone have any ideas regarding? Thank you! Nick Adams --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
