Hello,
I'm using RT 4.4.0
I found the following problem:
I have a custom field "category" with settings "select one value". There are 5
possible values.
I build a search for all tickets like the following
Queue = 'General' AND Owner = 'Nobody' AND 'CF.{category}' != 'one'
I found that the search results ignore the part CF.{category} != 'one' and
shows all tickets, no matter which category.
I tested with CF.{category} = 'one' and this works - it shows all the ticket
with category 'one'
I used the same search with root-user, and it always works as expected - so I
thought this would be a problem with permissions.
My default-user has the following permissions on this queue:
"general rights" --> all
"Rights for Staff" --> all but "delete tickets" and "forward messages outside
of RT"
"rights for Administrators" --> no permissions
My next try was changing the permissions of the custom field.
I found out that, as soon as the user has the permission "General rights" -->
"view custom fields" on the "category"-Custom field, the search is working as
expected.
So in short:
Search on the CF with = operator works always,
Search on the CF with != operator works only, if the user has "view custom
fields" permission on the custom field.
So I have a possible solution now, but I would like to understand how this
error occurs. Is this a bug or a feature?
Best regards
Bernhard
---------
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
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