Hi, I would like to know on which header/subject RT know a incomming mail (throught rt-mailgate) is a answer to a old ticket.
I ask that because I got this problem : 2 queues on our RT. One open « A », one « B » mostly close strict A ticket is created in B. Some user (rt user) forward the message from RT to user X. X answer to this message, but he not allow to answer on this queue (he's not a Cc). So RT answer to X with a « permission denied » message. X try to forward (yes a true forward throught the mta) this message to queue A and also get a permission denied. I check inside the log of RT, and see the RT still think the forwarded message is a answer to queue B. Regards. JAS -- Albert SHIH DIO bâtiment 15 Observatoire de Paris 5 Place Jules Janssen 92195 Meudon Cedex France Téléphone : +33 1 45 07 76 26/+33 6 86 69 95 71 xmpp: [email protected] Heure local/Local time: mer 22 jui 2016 14:53:15 CEST --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
