Hello,
I recently had an issue where one of the requestor emails was bouncing,
and a reply was sent from postmaster back to RT. The reply also
contained the subject tag, so caused a correspondence on the ticket,
mailing the bouncing requestor again and creating another postmaster mail.
I see there is bulk detection, and
Set($RedistributeAutoGeneratedMessages, "privileged");
But the loop was caused by mails from [email protected] which
corresponded to requestor [email protected] who was unprivileged.
I'm unsure if i have things set up right - ideally any mails from
postmaster would never get sent to anyone.
secondly
if i disable a user, mails that are rejected cause a mail to OwnerEmail
(faied to crete ticket) - i don't want a mail to OwnerEmail as they're
basically spam users that are disabled, but i do want OwnerEmail to
appear on the login page for support enquiries.
I see i can turn off loop detection mails with
Set($LoopsToRTOwner, 1);
but don't see anything to stop the "fialed to create ticket" emails
thanks
Woody.
--
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Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.
UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz
http://wildthingsafaris.com
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* Los Angeles - September, 2016
