On 6/7/16 3:05 PM, Barton Chittenden wrote:
Any further thoughts on this? I'm trying to create canned responses that
involve changes to XML configuration files, and all of the tags end up
empty.

What version are you on?

I just pasted some xml in to the ticket content field, created the ticket, and hit reply on that transaction and it seems to be working as expected:

http://i.imgur.com/6OqivFd.png

This is on 4.4-trunk

Regards,


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