And of course somehow overnight it decided to fix itself...awesome - wish I could outline what it could have been... Crisis averted.
From: rt-users [mailto:[email protected]] On Behalf Of Andrew Marosi Sent: Thursday, June 9, 2016 12:58 AM To: [email protected] Subject: [rt-users] Missing Requestor Name from Email Greetings Everyone, We recently decommissioned our Exchange 2007 box ( I know I know....) and pointed all STMP Relay traffic at our Exchange 2010 box. Ever since that change we seem to have lost the name of the person opening the ticket. The From in outlook used to show: Apache [email protected]<mailto:[email protected]> on behalf of John Smith [email protected]<mailto:[email protected]> Now it looks like: Apache [email protected]<mailto:[email protected]> on behalf of RT Queue [email protected]<mailto:[email protected]> Email is routed like this: [email protected]<mailto:[email protected]> -> Exchange 2010 -> Ex2010 Send Connector to RT Box -> RT Box Then from RT -> Exchange: RT Box Sendmail 8 -> RT Box Postfix Relay -> Exchange 2010 -> [email protected]<mailto:[email protected]> I've played with the sendmail arguments, tried different send connector settings in Exchange, and modifying the External Recipient/Mail Contact that we use to facilitate the RT Mailbox; all to no avail... Anyone have some ideas? Thanks in advanced! Andy
--------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
