I finally got to this email. Would you know of any FAQ that explains the steps to add an extension?
I have an /rt/local/plugin directory ; Don’t know what to do from there. *From:* G. Dawson [mailto:[email protected]] *On Behalf Of *Gareth Dawson *Sent:* Monday, May 23, 2016 4:40 AM *To:* 'Vibha Mullick' *Subject:* RE: [rt-users] Add an existing field to Action=Respond interface There is an extension for adding queue to the update screen: http://requesttracker.wikia.com/wiki/Extension_-_Queue_Change_On_Update and one to add custom fields: http://requesttracker.wikia.com/wiki/DisplayCustomFieldsOnTicketUpdatePage Gareth *From:* rt-users [mailto:[email protected] <[email protected]>] *On Behalf Of *Vibha Mullick *Sent:* 20 May 2016 19:50 *To:* [email protected] *Subject:* [rt-users] Add an existing field to Action=Respond interface In the UI of resolving and updating tickets, on the right hand side you get a little box titled Ticket and Transaction with the following options: Update Type; Status; Owner; Worked. Is it possible to expand this box and have extra updated options in there such as ‘Queue’?
--------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
