On 2016年5月5日 at 4:45:55, Guadagnino Cristiano ([email protected]) wrote: > Hi all,
Hi Cris, > I am trying to use the new "custom role" functionality in RT 4.4, but > I'm not sure I understand how it works. > > I created the new "GroupManager" role and I assigned some queue > privileges to it. > > The problem is: how am I supposed to assign the role to a user? You’ll first have to pick which queues the GroupManager role should be applied to, just like you do for custom fields. Admin -> Custom Roles -> GroupManager -> "Applies to" lets you select the queues. Then, when you’re creating or updating tickets in that queue, you’ll see GroupMember alongside other People fields. It’ll be next to either AdminCc/Cc/Requestor if it’s a multi-member role, or in this case, since it sounds like a single-member role, alongside Owner. If it’s a multi-member role, you can also add members on the queue level by going to Admin -> Queues -> (select your queue) -> Watchers, just like you can for Cc and AdminCc. > Thank you in advance > > Cris Thanks! Shawn --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
