Joop wrote:
> In 4.2 BP introduced the concept of CustomFieldGrouping where you can
> add CFs to other metadata blocks like Dates or People thats why
> ShowSummary is different.
> Could it be that the configuration variable todo wiht CF-Grouping has
> been modified (incorrectly)??
>
> Joop
That probably explains it. Here is the substance of my RT_SiteConfig.pm file:
Set($rtname, 'XXXXX.COM');
Set($WebDomain, 'XXXXX');
Set(@ReferrerWhitelist, qw(AAA.BBB.CCC.DDD:80 XXXXX:80 xxxxx:80));
Set($WebPath, "/rt");
We don't use the email side at all (the server cannot even send mail), only the
web side.
Can you give me the CustomFieldGrouping I need? We have CF's of the following
patterns:
LookupType # Name Added Type Pattern Status
Articles # CF XX ZZZZZ Enabled
Articles # CF XX, YY ZZZZZ Enabled
Tickets # CF XX ZZZZZ [WWW] Enabled
Tickets # CF XX ZZZZZ Enabled
Tickets # CF Global ZZZZZ [WWW] Enabled
Tickets # CF Global ZZZZZ Enabled
With a total of 5 article and 20 ticket CFs. Two of the latter are test
entries.
The RT_Config.pm suggests something of the form:
Set(%CustomFieldGroupings,
'RT::Ticket' => [
'Grouping Name' => ['CF Name', 'Another CF'],
'Another Grouping' => ['Some CF'],
'Dates' => ['Shipped date'],
],
'RT::User' => [
'Phones' => ['Fax number'],
],
);
If I have to add to a predefined group, I would like to add to "Basics".
After adding to RT_SiteConfig.pm, I will bounce the web server to verify.
Thanks for your assistance.
/jeff
________________________________________________________________________
The information contained in this e-mail is for the exclusive use of the
intended recipient(s) and may be confidential, proprietary, and/or
legally privileged. Inadvertent disclosure of this message does not
constitute a waiver of any privilege. If you receive this message in
error, please do not directly or indirectly use, print, copy, forward,
or disclose any part of this message. Please also delete this e-mail
and all copies and notify the sender. Thank you.
For alternate languages please go to http://bayerdisclaimer.bayerweb.com
________________________________________________________________________
---------
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016
