All other unprivileged users can attach files. chanel
From: rt-users [mailto:[email protected]] On Behalf Of Dustin Graves Sent: Thursday, March 24, 2016 3:09 PM To: [email protected] Subject: Re: [rt-users] Attachments don't reach database for one user Hi Chanel, On Mar 24, 2016, at 5:58 PM, Chanel Wheeler <[email protected]<mailto:[email protected]>> wrote: Further experimentation has revealed that if the user sends an attachment by email it works (doesn’t via the web interface). Also, if I promote the user to the privileged level then she can add attachments via the web interface. I tried giving the unprivileged group all possible permissions but it had no effect. Ah, I didn’t realize this user was unprivileged. And this is the only unprivileged users experiencing this trouble? Other unprivileged users and privileged users all are able to attach files normally? I will take a look at this again with the Self-Service interface in mind. chanel Thank you, Dustin
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