Sorry, accidentally answered to Martin privately.
-------- Forwarded Message -------- Subject: Re: [rt-users] RT worklfow with approvers, chosen from list Date: Mon, 21 Mar 2016 13:58:18 +0200 From: zux <[email protected]> To: [email protected] Hi, sorry if i'm missing something simple here. I tried your suggestions this my $cf = $Ticket{TOP}->LoadCustomFieldByIdentifier("Manager"); gave me an error when saving template: Couldn't compile template codeblock 'TOP': Bareword "TOP" not allowed while "strict subs" in use at template line 2 So I tried adding {} $cf = {$Ticket{TOP}->LoadCustomFieldByIdentifier("Manager")}; this one I could save, bet when creating a ticket, it gave this error in log: [10174] [Mon Mar 21 11:53:36 2016] [debug]: Workflow: yielding $cf = Can't call method "LoadCustomFieldByIdentifier" on an undefined value at template line 1. Am i missing something? Thanks On 2016.03.21. 13:08, Martin Wheldon wrote:
Hi Janus, Details of how to do this can be found in the documentation: https://docs.bestpractical.com/rt/4.4.0/RT/Ticket.html#LoadCustomFieldByIdentifier You need to load the custom field before accessing its value, something like the following should work. Not tested I'm afraid. my $cf = $Ticket{TOP}->LoadCustomFieldByIdentifier("Manager"); Owner: {$Ticket{TOP}}->FirstCustomFieldValue($cf->Name)} Best Regards Martin On 2016-03-21 10:25, zux wrote:Hi, i have been trying to create a workflow, i'll try to describe it here: User A from group HR creates a new ticket in queue "New employee". User A chooses a value from a custom field called "Manager", this is a "Select one value" custom field with a drop down. The values in custom field "Manager" are usernames of managers. Now i would like to create an approval ticket, with owner - custom field "Manager" value. I have tried, without success, this code in template: ===Create-Ticket: Jauns Darbinieks Subject: New employee {$Tickets{'TOP'}->Subject} Depended-On-By: {$Tickets{'TOP'}->Id} Queue: ___Approvals Type: approval Owner: {$Ticket{TOP}->FirstCustomFieldValue('Manager')} I get this error: Owner: Can't call method "FirstCustomFieldValue" on an undefined value at template line 6. How do i correctly forward the value of that custom field? The question also relates to the next part of my workflow. After the manager approves the ticket, i would like to create 2-3 more tickets. And each one of them would need to get some custom fields from the parent ticket (but not all) something like this - It would get a ticket with the username and what computer should be given security would also get a ticket with info about access restrictions accounting would get some other info, that security and it should not be able to see How do i correctly forward these custom fields to children tickets? --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016--------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
--------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
