We recently migrated from in house Postfix to hosted Office365 Outlook/exchange. I have been trying to figure out how to get RT to work with this setup but the only way I can see to do this is to "burn" a license or 4. With each one costing us around $20/month I would rather not do this. Has anyone successfully gotten RT to work with O365 without multiple email accounts? I was wondering if it could be done with "shared mailboxes" since I found the following instructions on accessing a shared mailbox via IMAP: Exchange Configuration: USER EMAIL: [email protected] PASSWORD: password
SHARED MAILBOX: [email protected] (could also be @domain.com, of course) SHARED MAILBOX ALIAS: shared-mailbox Note: Please make sure to create the UNIQUE alias always with the mailbox, because it creates the user [alias]@maindomain.com. In this case [email protected] Settings for IMAP Configuration: EMAIL ADDRESS: [email protected] (shared mailbox) IMAP SERVER: outlook.office365.com SMTP SERVER: smtp.office365.com USERNAME: [email protected]\shared-mailbox (user\shared mailbox alias) PASSWORD: password (user's password) SMTP LOGIN IS DIFFERENT (!) USERNAME: [email protected] (users email) PASSWORD: password (user's password) It has been a long time since I have delved into the bowels of RT. It has been that rock solid for us. So any and all help is much appreciated. Donny B.
--------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
