On Wed, Mar 9, 2016 at 3:50 AM, <[email protected]> wrote: > Hi all, > > Does anyone has experience in adding some sort of indication to the query > view of own tickets or just a list of tickets when a ticket has been changed.
You could sort by "LastUpdated". The most recently updated tickets would bubble to the top. > Like for example if I have a list op open tickets and someone comments on the > ticket is it possible that I can put some indication in the ticket row of the > search view so it attracts my attention? You could write a scrip to update the status when the ticket is commented on (or corresponded on). You could add extra qualifiers on the condition too, like corresponded by the requestor. Then hack the column map to add CSS style for the statuses you are interested in. -m --------- RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany - March 14 & 15, 2016 * Washington DC - May 23 & 24, 2016
