Hi,
We would like to Cc sugar-sales on incoming RT correspondence.
The email to sugarcrm would be From: {Requestor}, not
RT.
I created a new script:
Name: Cc sugar-sales
Description: Send Cc of original request with Requestor as Sender to
sugar-sales
Type Perl
Content:
To:[email protected]
From:{$Ticket->Requestor}
Subject: {$Ticket->Subject}
{$Transaction->Content()}
——————————
Then I "Create a script for queue Testing":
Description: Cc sugar-sales
Condition: On create
Action: Notify other recipients
Template: Cc sugar-sales
Stage: TransactionCreate
Save
——————————
But the message is not sent.
If I look at Current Scrips, this is #114.
I don’t see that #114 is executed by looking in /var/log/messages.
Is there another place to look? Or is this not the way to do this?
Thanks in advance for any pointers,
Anne
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