[rt-users] How to create ticket without log in using CommandBy MAil

[vahid Khorasani via rt-users]

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Hi

I' m working on a project to let lots of external users to create tickets anytime the deal with a problem and my support team start working on it to solve it ,but I don't have any user accounts for them neither in my RT local database nor in my LDAP ( and absolutely I don't wanna have any ;-) ). I installed CommandByMail extension on my RT and I also enabled it in my RT_SiteConfig.pm file but it doesn't work.

I have two questions:

1-To whom these external users must send their mail (I mean what email address)??

2-Should I add anything special in my RT_SiteConfig.pm ??

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