Hi Stefan, Not super helpful for you, but RT 4.4 has custom roles. This would solve your problem, I believe.
Merry Christmas and Happy Festivus! ;) -m On Wed, Dec 23, 2015 at 12:51 PM, Stefan Rein <[email protected]> wrote: > Hello, > > wie have configured our Scrips in RT 4.0.7. > > we disabled "On Comment Notify AdminCcs", because wie normally don't > want to notify comments to AdminCcs, too many mail noise. > > Our scrips: > - Owner gets corresponds and comments. > - Admin-Cc gets corresponds > > Now, in some cases, it would be helpful for some stuff members, to get > comments > anyway, and it is not secure to tell the agents of a ticket to put in the > correct names in the "One Time AdminCc" field. > > Is there another way besides implementation of an additional > watcher group and configure the scrips for this new group to > get the comments? > > I noticed additional watchers in the RT of mit.edu: > http://kb.mit.edu/confluence/display/istcontrib/Request+Tracker+watchers+and+permissions+explained > Is there anywhere a tutorial for adding a new watcher group? > Which files would I have to edit? > > Thanks - Steffi
