On Wed, Dec 23, 2015 at 12:13 PM, norman <[email protected]> wrote: > Hi. >> >> Thanks for the help. >> However, that has not really fixed the issue. >> The way the system should work is that if an email comes in and a ticket >> is opened the requester should get an auto response.
Yep. That is "On Create". Don't disable that scrip. They should not get >> another response if they reply to that ticket. >> At this point if you reply to the ticket it is triggering an auto >> response. Yep. That is "On Correspond". Disable that scrip. -m
