Hello everybody,
suddenly, when someone replys to an existing ticket, the reply opens a
new ticket instead of merging the reply.
A few days ago, this worked perfectly.
I already googled, and checked differernt things, but as I did not had
changed anything, I don't know what I could do.
In my logfiles, I discovered
Dec 16 18:47:50 rt RT: [19265] Impossible to assign the ticket to 6223:
That user may not own tickets in that queue
Dec 16 18:47:50 rt RT: [19265] Rollback and commit are mixed while
escaping nested transaction at
/usr/share/perl5/DBIx/SearchBuilder/Handle.pm line 845.
No rights were changed, though. It seems like RT cannot assign the
ticket to an ad hoc user (here: 6223, although this user cannot be found
in RT). This user number is increased with every ticket.
Does anyone have a clue where I could start my error search?
Any help is appreciated.
Thanks in advance and regards, Patrick
