Hi everybody, we use RT 4.2.12 since 2 months and it works just fine.
We recently installed Repeat Ticket 1.10. I read all the articles about this extension but I still don't understand how it really works. We have a ticket and we set the recurrence: Every Week on Monday with a ticket lead time 7 and concurrent 1. The cron job starts every day at 5.15 AM without type. System repeats this ticket on thursday, then we close and next day repeat it again. I undestand that we must pay attention at the ticket lead time. If it set to 7, means 7 days before due date a ticket is generated. So let's try null value. The system must generate the ticket the day of the recurrence is set. No chance, it 's all day generated too. I can set 2,1 or 0 in the ticket lead time, the ticket is always generated before those days lead time. I know that if i change the cronjob with the ticket number it works. Add the type in the cronjob is not a good solution because we lost the "today" value and how it will work if we have --type weekly and the cronjob works on monday but the recurrence is set on friday ? System repeats the ticket 4 days before we want. We want a ticket to be repeated every monday but this day and not before. How must we set the recurrence ? I know we can re-open ticket (cronjob) with status stalled but we don't want always the same ticket. We want a new so we can set the right work time for that ticket. Thanks -- View this message in context: http://requesttracker.8502.n7.nabble.com/RT-Extension-RepeatTicket-1-10-tp61064.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
