Got the issue fixed, forgot to add the folloowing tag : Set($AutoCreateNonExternalUsers, 1);
Thanks, Bharath. On Tue, Dec 1, 2015 at 12:06 PM, bharath reddy <[email protected]> wrote: > Hello All, > > I'm facing issue while a new user is sending a RT request, it says > following error : > > "You might need to grant 'Everyone' the right 'CreateTicket' for the > queue general. (/rt/lib/RT/Interface/Email.pm:245)" > > But I've this set already. Recently I made changes for RT:ExternalAuth can > you help me whether this changes have caused this issue ? > > A quick help will be appreciated as we are missing critical requests. > > Thanks, > Bharath. >
