On Thu, Nov 12, 2015 at 01:23:53PM -0500, Joe Kirby wrote: > At time some folks on campus report that RT is slow for them. > > I try to create a test user with the same access but this does not always > help me because they may have a lot of tickets or a dashboard item/report > that I cannot emulate. > > Does RT have any built-in mechanism for SuperUser to do such a thing. > > We use single sign on and thus I am unable to override that. > > Thanks > > Joe > > Joe Kirby , Assistant Vice President, Business Systems > Division of Information Technology (DoIT) > Support Response - http://www.umbc.edu/doit > Administration 627 > Office - 410-455-3020 > Email - [email protected] >
Hi Joe, You might be able to set up an alternate frontend configured to use local authentication. Then you could test with that by setting a local password for the account. What version are you running and are you do you have Set($UseSQLForACLChecks, 1) in your RT_SiteConfig.pm? Superuser skips all of the access checks that regular accounts pass through. Regards, Ken
