The previous admin had made some customizations to the Tabs file. It looks like some internal URL plumbing changed between 4.0.9 and 4.2.12, and the URLs specified in the menu pointed to bad locations.
From: rt-users [mailto:[email protected]] On Behalf Of David Ramage Sent: Monday, November 09, 2015 3:54 PM To: [email protected] Subject: [rt-users] Unable to create scrips in RT 4.2.12 Good afternoon, I recently inherited a RT installation. After upgrading our test system to 4.2.12 I am unable to create scrips, either locally or for a specific queue. I get a standard "An internal error has occurred" message from the web UI, and the following in syslog: [17510] Can't call method "Queue" on an undefined value at /opt/rt4/sbin/../lib/RT/Scrip.pm line 450.#012#012Stack:#012 [/opt/rt4/sbin/../lib/RT/Scrip.pm:450]#012 [/opt/rt4/share/html/Admin/Elements/EditScrip:83]#012 [/opt/rt4/share/html/Widgets/TitleBox:56]#012 [/opt/rt4/share/html/Admin/Elements/EditScrip:89]#012 [/opt/rt4/share/html/Admin/Queues/Scrip.html:52]#012 [/opt/rt4/share/html/Admin/autohandler:49]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369]#012 [/opt/rt4/share/html/autohandler:53]#012 I have verified that the undefined value is $args{'TicketObj'} in the Stage function in Scrip.pm, but haven't gotten any further. I'll be greatful for any suggestions.
