On 11/2/15 6:01 AM, Primoz Jeroncic wrote:
Now if I want replies to go automatically to requestor (to his personal
mail, from which they opened ticket) and also to their group mail, I
need to add this group mail under each ticket (People->Add new watchers)
by hand.
As this is time consuming, and I'm not by machine checking this 24/7, to
be able to add them by hand, I was hoping there could be way for RT to
add these CC addresses from original mail which opened the new ticket,
as watchers (as CC:) in RT ticket automatically.
This sounds like you could use the $ParseNewMessageForTicketCcs
configuration variable:
https://www.bestpractical.com/docs/rt/4.2/RT_Config.html#ParseNewMessageForTicketCcs
Please be sure to observe the note in there about setting
RTAddressRegexp when using $ParseNewMessageForTicketCcs.
