On 9/23/15 2:01 PM, Tim Gustafson wrote:
I have an RT 4.2.11 instance that is not sending autoreply messages
when tickets are created via e-mail. If you create a ticket on behalf
of a user through the web form, an autoreply is sent. It's only when
a ticket is created via e-mail that an autoreply is not sent. The
Sendmail log file shows no attempt to send an autoreply, and no
outbound e-mail is recorded in the ticket's transaction history.
Hi Tim,
Set the log level to debug, and compare the output of creating a ticket
in the UI and via email. Heres the config I use:
Set($LogToFile, 'debug');
Set($LogDir, '/opt/rt4/var/log');
Set($LogToFileNamed, 'rt.log');
Regards,
